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Handcrafted Luxury

Customer Relations Manager - New Delhi

₹3L – ₹3.6L
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Tilfi strives to deliver an extraordinary shopping and ownership experience, and as a Customer Relations Manager, this will be your specialty. You will be the first and foremost point of contact for customers and you will welcome them into our family! You will be kind, patient and informed, have a genuine interest in our craft and in the customer’s needs and tremendous confidence in our products and brand promise. You must have faith that a small, homegrown brand with relentless focus on quality can take Varanasi to the world!

As a member of the Tilfi family, you can look forward to a warm, welcoming and friendly atmosphere. As we build out our brand and our new office, there will be opportunities to take on increased responsibilities and grow professionally with us.

What you'll do:

- Deliver above-and-beyond customer service through phone, email, live chat and social media
- Liaise efficiently with our team in Varanasi and work with our internal systems to process and fulfill orders
- Resolve any dispatch related issues or customer requests with patience and a sense of humour!
- Think creatively about ways in which we can optimize each customer’s experience
Hiring contact

Udit Khanna

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Meet your team

People you would work with in this role

Aditi Chand

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Tilfi Banaras at a glance

Handcrafted Luxury

Tilfi Banaras focuses on E-Commerce, Handmade, and Luxury. Their company has offices in Varanasi and New Delhi. They have a small team that's between 11-50 employees.

You can view their website at https://www.tilfi.com or find them on Facebook and LinkedIn.

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