Avatar for Thematic (YC S17)

We analyze customer feedback to help companies improve customer experience

We analyze customer feedback to help companies improve customer experience

Thematic helps mid to large sized companies turn datasets of free-text customer feedback into actionable insights using AI and NLP.

We help large companies with reputation problems to sift through millions of customer comments to quickly figure out what issues they should address and in what order.

We also help customer-centric companies increase their NPS by providing key driver and impact analysis. Having collected customer feedback for years, companies commonly sit on a gold-mine of information. We immediately demonstrate value by showing findings they either only suspect or are unaware of.
VP of Product and Cofounder at Thematic. Formerly Lead Architect for Serato
CEO & Co-Founder @Thematic (YC S17) PhD in NLP/ML, past: @Google @Y Combinator