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Risk rethought. Opportunity realized.

Customer Success Associate

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TheGuarantors is a Fintech company providing innovative insurance products and financial solutions for residential and commercial real estate professionals as well as their residents and tenants.

At TheGuarantors, our mission is to unlock opportunity and financial advantage for everyone involved in residential and commercial leasing. We work at the intersection of real estate, finance, insurance, and technology to develop innovative solutions that reduce risk and uncertainty in the leasing process when it comes to renting spaces.

Your Job:
Core to this process is working with renters to qualify them for the apartment of their dreams and assisting them when they encounter difficulty or barriers during their lease term. We are seeking a new Customer Success Associate: a detail-oriented team player that can offer our renters the absolute best customer service. This person will handle renter communication and outreach and underwriting renter applications, which requires coordinating with all stakeholders, including renters, landlords, and real estate agents. The ability to lead individual projects and a knack for problem solving with limited oversight is critical.

Requirements:
- Amazing customer service skills: positive attitude with an exceptional phone - presence
- Highly organized and detail oriented
- Willingness to work one weekend day per week, with one day off during the week
- Mandrin or Spanish a plus


Salary, Benefits & Perks:
- Competitive salary
- Work visa sponsorship if needed
- Health benefits
- 401(k)
- Coffee and beer
- Flexible working schedule
- A really cool office at 7 World Trade Center, 46 FL

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