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Global Innovation and Acceleration Ecosystem

Concierge

$35k – $50k • 0.2% – 0.3%
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The Vault is a full stack innovation ecosystem based in San Francisco and with locations in Europe and Asia. Each location of The Vault hosts technology startups and scale-ups as well as select investor groups and corporate partners. Since inception, member companies have raised more than $1.5 billion in investment capital and 5 companies have exited through acquisition or IPO. The Vault holds hundreds of innovation and technology events each year and last year more than 25,000 participants attended events at The Vault’s flagship location in San Francisco. The Vault also provides accelerator programs, workshops and corporate innovation consulting and training for startups, investors and Global Fortune 1000 organizations all over the world.

The Concierge is the welcoming face of The Vault and a key point of contact for members, clients, partners and guests. A warm, outgoing personality; the ability to assess and respond to the needs of members, clients and guests; a deep service orientation; and a burning desire to create a hospitable environment are crucial for this role. The position also incorporates opportunities for the candidate to expand into marketing and sales roles within the company as the team grows.

The Concierge reports to the General Manager of The Vault San Francisco.

Responsibilities:
• Ensure a warm welcome to members, clients, partners and guests
o Act as the primary contact point for members, clients, partners and guests
o Anticipate member needs and quickly respond to and enthusiastically address requests by members, clients, partners and guests
o Provide support for meetings and events at The Vault
o Answer phones and direct messages, distribute mail and visitors to The Vault
o Continually improve service by ensuring that you understand member, client, partner and guest needs and by providing guidance and feedback when needed
o Maintain workspace organization and facility cleanliness
o Assist with facility maintenance to ensure an exceptional member and guest experience
• Help maintain a close, collaborative community
o Connect members and companies with one another, fostering a collaborative environment
o Onboard new members
o Develop relationships with potential new members, articulating The Vault's value proposition through on-site tours and participation in industry events
o Curate meaningful aspects of community life through interaction with members
o Manage member and event-related social media
o Write, edit and distribute The Vault weekly member newsletter
o Respond to complaints and suggestions with appropriate solutions
• Use strong interpersonal skills to lead, influence and encourage others; demonstrate honesty/integrity; lead by example
• Adhere to company values and maintain company standards

Experience, training, and education
• BA/BS
• Experience in hospitality and customer service
• Experience working with startups and general understanding and knowledge of the overall startup ecosystem
• Familiarity with tech trends, company growth and development, startup roles, corporate innovation programs and tech culture

Required skills and abilities
• Unusually strong customer service, communication and administrative skills
• Personable, sociable and proactive; ability to remain nonplussed in fast-moving environment
• Interest in startups, innovation and technology
• Proficiency with Google Docs, Microsoft Office, Keynote and other presentation and design software and with Salesforce, Hubspot, Mailchimp and other sales and marketing tools
• Excellent speaking, writing and presentation skills
• Ability to work independently and efficiently in quick-moving environment

This position might be for you if
• you love meeting strangers and welcoming new people and you are a natural host and inveterate connector;
• you like helping people, driving and supporting colleagues and customers to reach great goals;
• you know how to connect with people and you always leave a great impression;
• you think on your feet. You like the unexpected and you get energized when pressure increases;
• you love to learn: if you don’t know how to do something, you figure it out;
• you communicate clearly, write well, speak articulately and can explain anything to anyone;
• you are organized and you follow through. You stay focused and let nothing fall through the cracks;
• you understand the importance of culture and community;
• you know how to set and meet objectives and you are adroit with data and numbers;
• you are motivated and driven to make great things happen. You take ownership and you expect to make a difference;
• you are culturally aware and attentive to differences. You know that not every problem is a nail and you wield a wide variety of tools to solve varied problems;
• you prize integrity, openness and doing the right things as well as doing things right;
• you love it when a plan comes to fruition and you achieve the results you seek; and
• you’re looking to make a difference, stimulate growth and help create something bigger than yourself.

What The Vault offers you:
• The opportunity to play a leading role in the development of a fast-growing global brand
• A competitive salary with medical, dental, optical, disability, commuter & retirement savings plans
• Participation in the company’s annual bonus plan
• Equity participation in the company’s growth through company stock & option plans
• Free access to a wide range of events & learning & development programs
Location
San Francisco
Job type
Full-time
Visa sponsorship
Available
Experience
1+ years
Hiring contact

Meet your team

People you would work with in this role

Soya Seo

Avatar for Soya Seo
Business Development @Amuseway, River Studios, Zeality, Y Media Labs • Studied at @Columbia University
Corporate Strategy + Content/CEO + CTO Speechwriter, Autodesk

The Vault at a glance

Global Innovation and Acceleration Ecosystem

The Vault focuses on Networking, Innovation Management, Capital Raising, and Entrepreneurs. Their company has offices in San Francisco. They have a small team that's between 11-50 employees.

You can view their website at http://www.thesfvault.com or find them on Twitter, Facebook, and LinkedIn.