Account Executive - Telesales

👋 About Us

At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools, and a fast, stable internet connection!

The Role
We are looking for ambitious, creative, and highly driven Account Executives who are passionate about building a career in sales, and are determined to step up their game to cultivate long-lasting relationships with our customers. You’ll be working with our growing sales team to hit sales targets and build a network of entrepreneurs, improving their manufacturing capabilities through our products.

Our ideal candidate is someone who has excellent communication skills and good command of the English language, is customer-centric and solution-oriented, and willing to go the extra mile to provide the best service to our customers. As an Account Executive, you’ll have the opportunity to drive results by executing sales strategies to provide the best customer experience. A majority of our leads are inbound, and your job will be to consult on projects with customers and help bring their designs to life.

Ultimately, we are looking for a self-starter who can thrive in a fast paced start-up environment.

What You'll Do:

• Cultivate new business connections by working on inbound leads - no prospecting required!
• Act as a liaison between the customers and our in-house Production team
• Provide consultancy to customers to complete orders, and handle all issues and inquiries to ensure a smooth-sailing ordering process
• Follow up mainly through phone calls (inbound), emails, and messages as necessary
• Close your pipeline and lead sales initiatives throughout the company
• Consistently meet KPIs and sales targets
• Build relationship with customers and generate repeat sales
• Address post-sales concerns of the customers through a ticketing system
• Follow up with the tracking, progression and delivery of custom products to customers anywhere in the world
• Ensure that the design edits are well-cascaded within the Graphic Design team to eliminate design errors
• Responsible for updating daily reports and trackers to be submitted on a daily basis

What We're Looking For:

• Passionate about building a career in sales and working in the apparel industry
• 1 year sales experience, consultative selling experience, account management experience is a huge plus
• Strong written and verbal skills in English (C1 minimum)
• Great people skills to deal with customer concerns and inquiries, with a good sense of task prioritization
• Solution-oriented and can think strategically to resolve customer concerns
• Experience in Hubspot, building sales cadences, and SaaS sales a plus
• Experience in manufacturing a plus
• Attention to detail and good customer-handling skills
• Self Starter. Proactive and can work with minimal supervision
• Available to work US hours (PST)
• Remote-ready: owns a desktop/laptop with at least 8GB of RAM, a stable internet connection with at least 10 MBPS, and a quiet space to have customer meetings

What We Offer

• Competitive compensation + uncapped commissions
• Competitive paid holiday schedule
• Fast-track internal promotion for advancing your career
• Chatting with some of the biggest companies in the world every day to help them realize their designs
• Fully remote working flexibility
• Fun working culture and opportunity to be part of a diverse and results-driven global team!
• Opportunity to grow and enhance your skills beyond your work
• Independent Contractor role
• We want to help you grow - you will get personalized sales training not just for this role, but to help you with your future career
• No micromanagement - ever.

💡 The/Studio’s Company Values

👏 Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right
👏 Self-motivated with a meaningful reason to deliver excellence
👏 Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team
👏 Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable
👏 Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment
👏 Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them
👏 Results-driven - focuses on achieving and exceeding measurable objectives

🔎 Our Typical Hiring Process

✔️ Submit an application. IMPORTANT: Please submit your resume/CV in English
✔️ Initial Chat with Global Recruiter
✔️ Hiring Manager Interview
✔️ Assessment/Case Study - if applicable
✔️ Final Interview
Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.

At The/Studio, we know that our Company's strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.