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Reimagining and delivering life-changing period products everywhere

Account Manager

$65k – $90k AngelList Est.
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We’re looking for an Account Manager who is excited to accelerate growth for The Flex Company’s retail business across our portfolio of brands, including Flex and Softdisc.

The ideal candidate has 3-5 years of national brand experience in the CPG space and is excited to apply their expertise to a fast-growing, omnichannel brand. You'll work directly with our merchant and broker partners to deliver day-to-day account management for your key retail customers, delivering best in class customer support and thought leadership. You’re responsible for growing a healthy base business and will create and execute on strategic promotional strategies towards our awareness, trial, sales and penetration goals.

Reporting to the Director of Retail Sales & Marketing, this is a critical role that will support profitable growth for our retail channel. Our teammates are adaptable self-starters and thrive working in a fast-paced, collaborative environment with talented people.

About You

  • You have hands-on CPG retail sales experience and a thorough understanding of how retail, direct-to-consumer, and Amazon can work together as part of an omnichannel business model
  • You understand the retail sales cycle and can anticipate internal and customer needs at each step of the sell-in process
  • You are proactive and solution-oriented in your approach to working with our retail partners
  • You have the ability to influence decision-making and reach mutually beneficial outcomes
  • You are relationship-oriented and build trust with your partners by getting to know them both professionally and personally
  • You are empathetic to the needs of our external and internal partners, and understand that we are most successful when working together towards a shared vision
  • You're deeply curious about our consumers and are motivated to find meaningful ways to connect with them through the retail channel
  • You know how to work cross-functionally with operations, brand marketing, finance, and external partners and can work through competing channel priorities to get things done
  • You are naturally inquisitive and resourceful in your approach to problem-solving, but don’t hesitate to ask for help when you need it

When applying, make sure you meet the following requirements:

  • 3-5 years experience in a retail sales or buying role, specifically within the CPG space (open to retail broker/agency experience as well)
  • Experience supporting a US-based national retail business across multiple channels including Drug, Mass, Grocery, and Specialty
  • You have strong analytical and financial acumen and are comfortable analyzing sales results, forecasting, and reporting to leadership
  • Highly proficient in Microsoft Excel and Powerpoint and actively use tools like pivot tables, vlookup, and chart building in everyday analysis/reporting and presentation building
  • Managed a portfolio of >$5M in annual revenue with a demonstrated ability to successfully deliver profitable year-on-year revenue growth
  • Have directly owned retail financial plans and are comfortable forecasting dollar and unit sales with both a bottoms up and tops down approach
  • Proficiency navigating across various retail customer portals (e.g., Target POL/CNA, Walgreens Supplier Net, Kroger Supplier Hub)
  • Expertise in customer onboarding and new item set-up process including manual submissions and centralized online databases (e.g., 1WorldSync, Label Insight)
  • Expertise analyzing and pulling out meaningful insights from syndicated data sources (ie Nielsen, IRI, SPINS)Strong written, verbal, presentation, and project management skills
  • Must be eligible to work in the United States

Nice to Haves

  • Direct category experience in women’s health / feminine care / sanitary protection / fem hygiene / personal care
  • Direct experience working with Target, CVS, Walgreens, Albertsons/Safeway, Kroger, and UNFI/Supervalu
  • Have independently negotiated mutually beneficial broker and retailer agreements
  • Have successfully implemented wholesale cost increases driven by COGS changes
  • Experience working with international retailers in CAN and UK, specifically Shoppers Drug Mart, Loblaws, Boots, Superdrug, Tesco
  • Experience working in a fast-paced, high growth start-up

Our shared values:

  • Choose Love Over Fear: You make sound decisions from a belief in yourself, others, or opportunities rather than out of fear.
  • Optimize For Trust: You have a track record of taking accountability for mistakes rather than blaming others. You communicate needs, concerns, and feedback directly with colleagues.
  • Have a Growth Mindset: You take constructive feedback well and actively seek feedback from colleagues. You are self-motivated to generate your best work and make a greater impact everyday
  • Be You: You are comfortable being your authentic self at work (including in the interview!)

In 1 month you will:

  • Get to know our entire team and deeply understand our mission, vision & values
  • Get to know our retail business, performing a deep dive into all current retail partnerships and the women’s health category
  • Understand & seamlessly navigate relationships across the sales ecosystem including brokers, merchants, and operational partners
  • Manage all day-to-day retail operations for your key accounts, acting as key point of contact between the retailer and our internal teams
  • Support line reviews by preparing presentation decks, analyzing sales performance, and putting together compelling new product sell sheets
  • Own item submissions process for key customers, partnering with product development, marketing, and operations for relevant inputs

In 3 months you will:

  • Own the sales and operations planning process for your key customers, building out a well-informed forecast based on sales data, promotional plans, and retailer insights
  • Forecast ROI and analyze results for all promotional activities, recommending strategic changes based on rolling brand & item level performance
  • Inform and help coordinate launch plans for new distribution and/or product launches, sharing relevant information with all internal stakeholders
  • Independently lead 1:1 interactions with broker partners and retail merchant teams
  • Increase sales productivity ($ and units) for your accounts by closely monitoring store level execution, pricing, healthy inventory levels, and merchandising
  • Map out a definitive plan to deliver meaningful year-on-year growth for key accountsSecure meaningful growth opportunities for FLEX & Softdisc across your key accounts

In 6 months you will:

  • Collaborate with retail and broker partners to build joint business plans for 2021
  • Connect the dots across functional areas to identify opportunities to streamline processes, scale retail sales efforts, and elevate our strategic position in the marketplace
  • Represent The Flex Company at relevant trade events and proactively seek out meaningful interactions with our merchant partners
  • Establish a clear POV on how to grow FLEX and Softdisc at retail via competitive pricing/positioning, strategic marketing efforts and new product introductions
  • Uncover new opportunities to demonstrate thought leadership and insert The Flex Company as a strategic partner to grow the total category for our retail partners
  • Collaborate with Director of Retail Sales & Marketing to build out a 3-year growth strategy for current customers, with a plan to grow market share across relevant channels

Medical, dental & vision

90% of benefits paid, 80% of dependents

Growing families

12 weeks of paid leave

Stock options

Equity participation for all employees

Fully unplugged time off

17 days of PTO + national holidays

Four-legged friends welcomed

Dog-friendly office with plenty of playmates

Annual learning credit

$1,000 credit towards professional development

Plenty of teambuilding

Two company off sites, happy hours and organic social events

The Flex Company at a glance

Reimagining and delivering life-changing period products everywhere

The Flex Company focuses on E-Commerce, Medical Devices, Consumer Goods, Women-Focused, and Sex. Their company has offices in Venice Beach and Venice. They have a small team that's between 11-50 employees. To date, The Flex Company has raised $4.12M of funding; their latest round was closed on October 2016.

You can view their website at http://www.flexfits.com or find them on Twitter, Facebook, and LinkedIn.

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