B2B (SaaS) Customer Success Director (Shanghai)

 (5+ years exp)
$20k – $90k
Published: 2 weeks ago
Avatar for The CareVoice

The CareVoice

Health Insurtech to bring better healthcare experience to insurance members
Company Size
11-50
Company Type
Startup
Early Stage
Healthcare Technology
SaaS
Mobile App
Internet
Health And Medicine
Company Industries
SaaSApplication PlatformsInternet of Things
See all jobs at The CareVoice image

Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Relocation

Allowed

Skills

Data Analysis
Strategic Planning
Team Player
Presentation Skills
Negotiation
Project Management
Passionate
Communication Skills
Strategic Thinking
Technical Support
Consulting
Strong Work Ethic
Problem Solving
Account Management
Negotiation Skills

Hiring contact

The CareVoice

The Role

Who is The CareVoice

The CareVoice is an international health insurtech, ranked amongst the Top 100 insurtechs in the world, based in financial hubs of Asia in Shanghai and Hong Kong, driven by the mission of making health insurance more human. The core of our company is CareVoiceOS, the first healthcare operating system for insurers, so that health plans become more tailored, efficient and compelling
By digitising healthcare and insurance journeys with consumers’ interest first,
INSURED MEMBERS stay healthy, find and access to relevant healthcare services, and use their insurance easily
EMPLOYERS bring digital health services to employees and control cost of medical insurance
INSURERS quickly upgrade their existing plans, and launch new insurance products with unique digital experiences for the targeted customers focusing on health prevention and change of behaviours that drives sales and “healthy” books
To learn more about The CareVoice, visit thecarevoice.com or on Linkedin at The CareVoice.

The Unique Opportunity

The CareVoice is seeking to appoint outstanding candidate who will be responsible for developing strategic partnerships with multinational insurance and employer companies in Shanghai. This position will require the individual to establish and manage networks between insurance companies and corporate clients to complement and expand The CareVoice's existing portfolio.
Being an innovative and critical thinker is key to thrive in Shanghai’s dynamic and fast growing private healthcare and medical insurance industry. You will be part of an international team, reporting directly to the Chief of Business & Co-Founder.

Job Description
- Raise awareness for CareVoiceOS among health insurance, broker and employer companies in Shanghai
- Serve as a strategic partner to key organisations to drive the successful adoption and onboarding of CareVoiceOS and help customers realize the business value of our partnership and offerings.
- Create value for partners by defining success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals
- Form relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps
- Partner with Product, Tech, Marketing and Sales to manage customer relationships, development of new processes and their implementation.
- Identify and resolve operational and service-related challenges to ensure customer satisfaction. Assess risks at the customer project level in order to develop and execute risk and contingency management plans
- Manage all post-sales activities related to account management/relationship: Onboarding for initial implementation, lead on-going strategic discussions, drive valuable adoption, build strong authentic relationships, illustrate and measure impact

Knowledge & Experience
- Bachelor degree required
- 3+ years experience in a Customer Success Manager role at a SaaS company
- Experience of managing executive level relationships, renewal processes
- Insurance / brokerage / healthtech experience with an extensive network across the health insurance industry is a plus
- Excellent verbal and written communication skills both in Chinese and English.
- Detail oriented, willing to learn, hardworking and strong communication and interpersonal skills
- Works well under pressure, capable to handle multiple tasks with good time management skills
- Adopts a methodical approach, combined with creativity, determination and persistence
- Team player, willing to go the “extra mile” to achieve success

Key Abilities
Consulting skills, Strategic thinking, Problem-solving mindset, Negotiation skills, Presentation Skills, Technical Knowledge, Planning skills, Effective communication, Data analytics, Project Management, Strong work ethic, Passionate, Team player

Package
Competitive salary and bonus scheme, 20 days holiday/year, Premium medical insurance

More about The CareVoice

Funding

AMOUNT RAISED
$13.1M
FUNDED OVER
5 rounds
Rounds
A
$10,000,000
Series A Aug 2019
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Founders

Jan Velich
Chief Business Officer '17 to Present • 3 years
Shanghai
image
Neil Liang
Chief Product Officer & Co-Founder • 3 years • 7 years
China
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Sebastien Gaudin 高赛
CEO & Co-founder • 3 years • 11 years
image
Go to team image

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