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Health Insurtech to bring better healthcare experience to insurance members

User Experience Design/Research Manager

¥240k – ¥360k • 0.1% – 0.5%
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The Unique Opportunity:

The CareVoice is looking for an experienced User experience research/design manager to join our team. In this role, you will lead research and design for the R&D team, and be responsible for conceptualizing and forming product improvements and features. The ideal candidate will thrive in keeping a “6-12 months ahead” outlook in terms of research and trends, and have experience building and managing a small team of researchers and designers. He/She will report to our Co-Founder and Chief Strategy Officer.

Your Responsibilities:

- Work closely with R&D, marketing, and the leadership team to manage and conduct research, concept development, and to identify research topics related to our health InsurTech solution.
- Architect an industry-recognized insurance user experience for insurance members, measurable by user satisfaction level vs. competitive user experience
- Elevate the CareVoice R&D process through instituting a research-based mindset and implementing an extensible UX framework
- Own the design and development of user personas.
- Manage and lead the development of UX deliverables used for product development, including user flows, wireframes, and prototypes.
- Mentor UX and UI designers’ day-to-day work, and actively coach them for growth and development.


Qualifications

- 5+ years in user experience design and/or design research for software
- Creative, Empathetic, Humble, and Curious
- Strong sense for design and quality: high bar for quality and can take action and drive to ensure optimal customer experience
- Knows his/her own data; measures experiences consistently and quantitatively; knows his/her audiences; can influence stakeholders
- Self-development skills to keep up to date with fast-changing trends
- Experience with building and managing a team of creatives
- Experience working in a top-tier design/innovation agency is a strong plus
- Experience in start-up or small scale fast growing company experiences is a strong plus
- Fluent in written & oral communication both in English and Mandarin.

Meet your team

People you would work with in this role

Neil Liang

Avatar for Neil Liang
Creative technologist. Product, Innovation, UX background. Worked @The CareVoice @frog, @Cisco, @WebEx.

The CareVoice at a glance

Health Insurtech to bring better healthcare experience to insurance members

The CareVoice focuses on SaaS, Application Platforms, Internet of Things, Mobile Application, and B2B · SaaS · Mobile · Artificial Intelligence / Machine Learning. Their company has offices in Hong Kong and Shanghai. They have a small team that's between 11-50 employees. To date, The CareVoice has raised $13.13M of funding; their latest round was closed on August 2019.

You can view their website at http://www.thecarevoice.com or find them on Facebook and LinkedIn.

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