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The augmented writing platform

Customer Success Manager

$65k – $100k AngelList Est.
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We believe that the future of writing is knowing who will respond to anything you write before you even publish it. Textio’s category-defining augmented writing platform is delighting customers, and we are growing fast. Textio has already changed the way that thousands of companies write and hire.

We work with Global 2000 companies worldwide as they roll out augmented writing across their organizations. We’re looking for experienced and customer-focused Customer Success Managers to build and lead relationships with these critical partners.

Textio is the only product in the market that makes a specific and measurable promise about its impact on a real applicant pipeline, so you’ll partner on something that works. We bring the most advanced predictive technology to underserved areas of the enterprise, and what you offer will delight people.

You’ll start from an outstanding foundation. Just four years into Textio, we have strong enterprise relationships with companies like Johnson & Johnson, CVS, Credit Suisse, Cisco, and many more. We are building something that people haven’t seen before, and it is making them successful.

We value partnership and data skills highly. You’ll work closely with our customer success engineering team to measure progress, and track and improve customer’s usage. You will lead Textio deployment with customers and lead renewal and expansion conversations on your accounts. You will actively prospect your partner organizations and be the champion of Textio with the hiring teams and leaders you work with.


What you’ll be doing:
* Learn the customer’s processes, goals, and expectations from the moment they become a subscriber—by listening, asking questions and guiding the conversation
* As customers roll out Textio to their global organization, enable their success by tapping and enabling champions in their teams who are across the world
* Monitor and communicate account health in two ways: by direct conversation with customers, and by working closely with customer success to understand your customers’ measurable results
* Find opportunities to expand Textio’s relationship with your customers, leading account health and renewal conversations on a regular cadence
* Most of all, help companies hire better and more fairly by showing them patterns that will make them more successful

We’d love to hear from you if you:
* Know how to convey a vision—you can capture the idea of what Textio does and motivate customers with a sense of what’s possible
* Are an excellent communicator verbally and in writing—Textio stands for editorial quality, and you do too!
* Are results-minded and see how to capitalize on the diverse strengths of people around you to succeed
* Are a doer—you find the opportunities to help customers and you take them
* Have a track record of trying and learning new things
* Have a point of view but are low ego!

We’d be especially excited if you’ve worked with similar teams in a SaaS startup before. If you have any prior experience in recruitment, HR tech, or machine learning tech, don’t forget to mention it.

This is a rare opportunity to help define a growing account management team in a well-funded SaaS startup with phenomenal customer traction. You will represent the voice of the customer in our product definition and have big opportunity for impact.

Textio embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Textio will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation please contact Josh Potter at recruiting@textio.com or (206) 492-8337 ext. 785.

Working at Textio is outstanding. Learn more about our philosophy, benefits, and team at textio.com/careers. Reach out and share your story with us!