Customer Success Manager in China

Fast-growing tech start-up from San Francisco seeks a customer-centric Success Manager in China.

What you’ll do

We’re looking for a customer success manager who can handle day-to-day communication with our clients and help them grow their marketing activities. The job is mainly for Chinese customers but you’ll have some opportunities to work with global clients within our cross-functional team. Also, your job will require you to gain a basic, technical understanding of Tenjin's product and mobile app advertising; a willingness to learn these things is a must.

Your responsibilities

• Day-to-day communication with clients on all levels: technical support, business, and product;

• Solve the customer’s issue, collect clients’ feedback, provide client training on new features; and

• Identify sales opportunities.

Who We Are

Tenjin has offices in SF, Atlanta, Berlin, Tokyo, and Shanghai. We are offering advanced analytics that enable mobile marketers to grow their business.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience, in a technical subject;

• Able to build great relationships internally across various departments;

• Possess excellent verbal communication and writing skills in English and Chinese;

• 3+ years of customer-facing work experience;

• Able to contribute to the success of a fast-paced and growing organization;

• Excited by solving hard problems across technical, product and business segments;

• Interested in learning the technical aspects of Tenjin's analytics product;

• Excellent communication, presentation, problem-solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions; and

• Comfortable and excited about traveling for work.

Preferred Qualifications

• Master's degree in a management, technical or engineering field;

• Web marketing and digital advertising experience;

• Mobile (iOS, Android) advertising experience;

• Previous work in ad tech or the gaming industry (prior experience running mobile user acquisitions at scale is a big plus); and

• Possess SQL proficiency.

Why should you work at Tenjin

Mobile marketing is driving innovation because app developers are eager to adopt any technology or tool if it helps them succeed. The stakes are large; the largest technology companies in the world generate a large portion of their revenue from mobile marketing and a successful mobile marketing effort can transform an unknown company into a billion-dollar unicorn with a billion users. In this dynamic environment, there is constant pressure to innovate.

All of us at Tenjin feel passionate about doing work that matters and our vision is to help our clients benefit from the fundamental shift that mobile marketing is taking towards transparency through data. Tenjin’s clients are at the forefront of this shift and they use Tenjin to process data from billions of devices every month.

In addition to the experience and knowledge that comes from working at the cutting-edge of data analytics and mobile marketing, working at Tenjin will provide you with many opportunities for growth and leadership. Tenjin is growing quickly so the ideal candidate is a good communicator who thrives in a dynamic environment and truly enjoys the challenge of learning and building things with other nice, intelligent people.

Some of the perks at Tenjin

• Unlimited paid-time-off (if you can deliver);

• Work remotely/from home;

• Opportunity for international work and travel.

Please note: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.