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Mobile marketing analytics and growth infrastructure

Customer Success Manager

€50k – €50k
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Why work at Tenjin?

All of us feel passionately about doing work that matters and our vision is to help our clients benefit from a fundamental shift in the way mobile marketing is done throughout the mobile app industry towards user-level data. Our clients are at the forefront of this shift and just crossed 1B MAU in December.

Working at Tenjin will provide you with many opportunities for growth and leadership in addition to working at the cutting edge intersection of data and mobile marketing. If you’re looking to work in an exciting environment with smart, talented people who value good people and good ideas, we’d like to talk to you.

Our clients are based all around the world and so are we. Tenjin is relatively small (currently we are 11). global (a SF HQ with colleagues who are in Japan and Germany) and growing.

What hard problem is Tenjin solving?

Before Tenjin our clients had to dynamically manage and organize a deluge of data generated by mobile devices and marketing channels. We are reshaping the mobile marketing landscape by breaking down data silos and building up an integrated data platform to replace the disparate, a la carte services in use today. Instead we:
- manage the mobile growth infrastructure for our clients.At the core of what we do is DataVault - our fully managed, direct access SQL Data Warehouse. DataVault’s schema is underlying how we treat all the ad network, attribution and analytics data we gather.
- offer them data-science-as-a-service products.

As a result our work contributes to the success of the world’s leading app publishers such as Voodoo.

Tenjin’s Customer Success Team

This is to say that we have a unique approach to our client’s customer success. Because of how Tenjin is built we have a much deeper impact on our client’s success than possible before in our industry.
The Success Team is responsible for helping our clients run Tenjin and increase their ROI - our customers’ success will lead to Tenjin’s success. Internally we help drive what our product and engineering teams build, what our sales team pitches, what our marketing team presents, and are central ensuring the customer voice is heard in all internal decisions.

Customer Success Manager (Berlin, Germany)

Because we are so lean a customer success manager at Tenjin wears multiple hats:

Customer Support
Initially in this role you are responsible for supporting the client during their integration with Tenjin and help them to navigate the technical aspects of the onboarding process. After the successful integration you will be dealing with any external and internal data issues a client may have. If data is the new oil, then this is a role that will empower you to learn about the role of data in our industry.

Customer Success
Once a client is onboarded you you will teach our customers how to derive valuable insights from our highly technical product and benefit from it. You will be asked to understand customer business goals and objectives, developing strong rapport. Your responsibilities include conducting hands-on trainings on the platform, answering ad hoc business/strategy questions, and sharing methodologies and insights from your wealth of knowledge. You will help client’s implement winning data strategies from our playbook.

Internally

you will help our product team in driving the product roadmap as you will advocate for customers and voice their needs in product meetings. You will also be travelling around Europe and participate in workshops attended by existing and prospective clients. This is a great opportunity for exposure in the industry.

Responsibilities

Demonstrate how marketing teams and mobile app developers can utilize Tenjin in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits
Work with accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features
Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction


Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering

Requirements

Knowledge of (or willing to learn) SQL
Prior experience in ad tech or the gaming industry
2+ years of experience in a customer/client-facing role such as Customer Success Manager, Technical Account Manager or Sales Engineer
Problem-solving skills around technical, product, and business questions
Excellent verbal communication and writing skills
Ability to build great relationships with non-technical and highly technical customers
Contribute to the success of a fast paced and growing organization
Used a mobile tracking and analytics tool. Understands the math of calculating ROI, LTV, and other common KPIs

Nice-Haves

You know what is a SDK and an API
BI tool experience (ex: tableau, periscope, chart.io, looker, mode analytics…)
Statistics and machine learning concepts
Experience running mobile user acquisition campaigns at scale

Please note: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.