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The only training shorts you'll ever need

Remote Customer Experience Associate

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The Remote Customer Experience Associate role is instrumental to Ten Thousand’s success and growth. The Ten Thousand Support Team is responsible for addressing all of our customer needs across channels of email, Facebook, and Instagram.

As a Customer Experience Associate, you’ll be joining a small team poised to contribute significantly to the retention of our customers. This role will report to the Customer Logistics and Operations Manager. You’ll contribute to the team your passion and skills to make sure customer issues are resolved and to surprise and delight our customers through tailored interactions. This is a short-term, paid position for 2-4 weeks depending on needs and your availability. The hours are flexible and location of work is remote. The role has potential for extension or conversion to a full-time opportunity.

RESPONSIBILITIES:
Respond and engage with customers on our Zendesk platform
Surface escalations to Customer Experience Lead and Customer Logistics and Operations Manager if needed
Deliver an exceptional customer experience by solving our customers’ problems and engaging to surprise and delight them within a reasonable timeframe
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success and retention
Problem solve on the fly for our dedicated customers

QUALIFICATIONS:
An endless supply of compassion and patience for customers and their needs
Experience with servicing customers across any platform
Zendesk/Shopify experience is preferred
A top notch communicator
Personable and positive attitude
Organized
You are obsessed with Customer Satisfaction and happiness. You will go above and beyond to solve your customers issues
Strong sense of ownership and determination to get things done
Interest in health & wellness preferred, but not required

ABOUT TEN THOUSAND
Starting with the world’s best training shorts, Ten Thousand aims to become the go-to men’s performance apparel brand for the functional fitness movement. Instead of chasing fads, we believe in going to the back to the basics of classic quality and technical proficiency, and constantly iterating our way to the best gear possible.

Since launch, Ten Thousand has been featured in GQ, Esquire, Gear Patrol, Men’s Health, and other leading lifestyle and fitness outlets, and has developed partnerships with industry-leading brands including Equinox, SoulCycle, and Nordstrom.

With funding from the leading venture capitalists in consumer products and leaders e-commerce and entrepreneurship, we’re well on our way to becoming the go-to training brand for men.

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