Avatar for Teach on Mars

A new generation learning platform for web and mobile devices

Customer Success Manager

€40k – €55k
Apply now
Design and deliver a partner & customer experience that rocks!


Are you looking for an extraordinary adventure in a fast-growing mobile learning company?
Are you dynamic, motivated, outgoing, creative, organized - and maybe just a bit crazy when the need arises ? Do you have a proven track record in software and/or L&D customer experience?

If so - Teach on Mars might have just the intergalactic hyperspace mission for you!

To keep pace with our exponential growth across Europe, we are looking for a Customer Success Manager.This roles entails owning and driving a portfolio of our top partners and enterprise customers to enable successful adoption of our Mobile Learning solution at every level of their organisations. In this role you will provide high-level consultancy on driving our partners and customers to success.

Key Responsibilities

Driving our partners success - Become their business partner in succeeding in their mobile learning transformation by providing high-level consultancy on their business model and mobile learning strategy: segmentation/structure of their mobile catalogue, off-the-shelf and/or bespoke content strategy roll-out best practices, communication and promotion internally and outside their organization, advisory and monitoring of their KPIs
Enabling our Customer Project to be successful- Drive customer in their success, provide recommendations (Learner Experience enhancement on both instructional design, change management and communication).
Enchanting our Partners & Customers- Make sure partners & customers enjoy a positive overall experience and reach their outcomes despite technical and other obstacles.
Contributing to Teach on Mars Development - Learn from experience, suggest improvements and recommend appropriate measures to enhance overall team effectiveness and efficiency.
Required Skills / Knowledge / Abilities / Competencies

2-5 years’ experience in Customer Success Management or Consultancy
Experience in the HCM field and/or awareness of the specificities of strategic HR challenges (L & D, Talent, Performance) is an advantage
Experience in Instructional design or Digital Marketing is a marvelous plus
Proven track record of enabling customer success, achieving measurable business outcomes and creating long-lasting professional relationships.
Understanding of the digital learning sector as a whole.
Excellent written and verbal communication skills in English (native) and French (bilingual). Fluency in any other European language is a plus.
Solid academic qualifications: Bachelor’s degree in related fields (Business / Engineering or Technology), or equivalent/higher.


Unique challenge in a start-up experiencing exponential growth.
International, open-minded and united team.
Direct contact with both entrepreneurs (partners) and with some of the world’s best-known and prestigious companies like Allianz, AXA, BNP Paribas, L’Oréal, LVMH, Sanofi and Total to name but a few!
Killer social events to ensure it’s not all work and no play!

More jobs at Teach on Mars

View all jobs

Senior PHP Developer

Apply now

Senior iOS Developer

Apply now