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Build Chatbots for your business. They will talk on your behalf.

Customer Success - Engagement Specialist

₹6L – ₹7L • 0.0% – 0.1%
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At Tars, we are helping marketers boost conversion rates in their paid campaigns and bring down the cost of acquisition with the use of Chatbots.

We are growing 3x year on year and we'd love for you to join our team and ensure that the customers we are onboarding use our product effectively.
We're a small team and this is an opportunity for a motivated, driven person to make an impact in an organisation that is growing fast. You will learn a lot and take ownership of multiple responsbilities, with scope for growth as the organisation scales.

Job Description:

- Engage with customers post-sale for onboarding and feature adoption, ensuring customer satisfaction
- Effectively collaborate with internal and external teams to drive successful end-to-end customer engagement campaigns for early-stage users & drive expansion
- Own Net Promoter Score and product reviews in platforms such as G2 Crowd, Capterra, etc
- Escalate customer concerns and issues to the product and engineering teams
- Monitor customer activity before and after the engagement and present data to the management
- Actively identifies at-risk customers and takes action to retain them.
- Performs churn analysis and give suggestions for improvement
- Identify account growth opportunities before renewals and reach out to customers for upsells

Requirements:

- Strong critical thinking, data-driven and analytical
- Dives deep into the product and closes the feedback loop with the development team
- Excellent English communication (both verbal and written) skills is mandatory
- Self starter, takes initiative and capable of working in a time-sensitive environment
- Comfortable working in a small team, taking ownership of responsibilities

Preferred Background:

- Skills first, background next. We are looking for learners with strong problem solving skills
- Background in Business Analysis, Customer facing roles like Account Management, Support, Sales etc is a plus.

- Work during US hours - 4 PM to 2:30 AM IST (approx)

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