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Build Chatbots for your business. They will talk on your behalf.

Customer Success Manager - Mid Market & Enterprise

₹10L – ₹13L • 0.0% – 0.1%
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At Tars, we are helping marketers boost conversion rates in their paid campaigns and bring down the cost of acquisition with the use of Chatbots.

We are growing 3x year on year and we're looking for an experienced person to own Customer Success for mid-market and enterprise customers. We're a small team and this is an opportunity for a motivated, driven person to make an impact in an organisation that is growing fast. You will learn a lot and take ownership of multiple responsbilities, with scope for growth as the organisation scales.

Job Description:

- Drive adoption, increasing renewals and advocacy for all of our customers. - Responsible for building a trusted relationship with our customers & be the internal voice of the customer
- Optimise product onboarding and processes and enable productization of onboarding
- Collaborate closely with cross-functional teams to consistently deliver ROI to our customers
- Work with Sales to enable successful handover & onboarding
- Work with the Marketing team to build customer testimonials, case studies, and referrals
- Identify mid market & enterprise customer pain points and provide active feedback to the product team
- Owns churn and actively performs churn analysis, working to reduce churn to zero

Requirements:

- 4-5 years of prior experience in enterprise Account Management, Customer Success, Business Analyst or leadership positions in Customer Support
- Proven record of establishing & maintaining relationships with enterprise customers
- A data-driven mindset with a commitment to drive a consistent engagement process
- Flexible, quick learner and thrives in a small team where ownership is key
- Exceptional communication skills is mandatory
- Highly organized & detail oriented
- Capable of cross-functional coordination to drive outcomes
- Work during US hours - 4 PM to 2:30 AM IST (approx)

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