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connecting animal lovers with pet owners who need their help

Pet Loving Customer Service and Operations Roles

£17k – £22k
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We are Tailster - the number one UK pet care services marketplace.

Based in Holborn, we are a fast growing online pet care start-up with the aim of connecting pet owners with local trusted, vetted dog boarders, dog sitters and dog walkers. We also cater to cats, small animals and unicorns.

We’ve been growing rapidly with pet owner requests to our website who want to use our tracked GPS dog walking service and need help finding someone to care for their pets of different shapes and sizes.

As a result of this growth, we are keen to meet and hire talented individuals who want to work in a start-up where they can actually make an impact with their ideas, and someone who is willing to roll their sleeves up and get dirty!

We are looking for smart, talented, driven people who love helping customers and fixing things, love animals and want to be part of a social, fast growing team.

What you will be doing:

Delivering high customer satisfaction and customer resolution.
Providing support to our pet owners and carers.
Dealing with customer and business support – this will be a combination of inbound and outbound calling of customers, email support and live chat support. We’re super busy – you’ll enjoy that atmosphere.
Responsible for managing customer queries and escalating them to the relevant team members.
Willing to roll your sleeves up and get things done – inbox zero means something to you and you relish the idea that at the end of the day, you’ve helped as many customers coming through our site to meet their requirements.
Provide support to managers and teams with urgent escalations.
Act as a support to new hires.
Manage small projects on a regular basis.
An animal lover – we’ve got dogs in the office (after all, its what we do!) and you can bring your own dog into work.
Have a sense of humour, be sociable and be a nice person. You’ll also have a penchant for rubbish dog puns, and a predilection for Chicken Katsu. The last two aren’t compulsory.

What is required for this position:

Passion for customer support
Excellent communication and interpersonal skills
Team player
Experience working in a customer support position desirable
Inbox zero means something to you.
Creative and solution orientated attitude
Eager and able to learn quickly – our systems and processes are not for the fainthearted but we want someone who is willing to listen, ask questions and if they have suggestions on improvement we are always willing to listen.
Be comfortable dealing with tasks that may not be part of the job description – writing blog posts, helping with social media, doing some sales outreach or market research online. There’s lots to get your teeth into, as long as you keep the day to day situation under wraps.

Tailster at a glance

connecting animal lovers with pet owners who need their help

Tailster focuses on Location Based Services. Their company has offices in London. They have a small team that's between 11-50 employees.

You can view their website at http://tailster.com

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