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Helping retail brands craft seamless shopping experiences

Customer Support Engineer (Night Shift)

₹5L – ₹8L • 0.01% – 0.1%
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At Swym, we help e-commerce brands craft a more seamless experience for shoppers across devices/channels. We are a group of over 20 thoughtful and hardworking individuals who are passionate about creating innovative software and care deeply about making our customers successful.

With over 24,000 merchants using our platform on a daily basis, we are on an incredibly exciting growth path, and with a real opportunity to build something impactful. We are looking for Support Engineers with a demonstrated ability to delight customers by engaging with them to help address any challenges they run into with our products

We think you'd make an ideal candidate if you:

  • get genuinely excited about helping people. Seriously, if we could only name one trait that defined success in this role, this would be it.

  • love taking on challenging problems and finding creative solutions to those problems.

  • have prior experience in handling customer conversations through email and chat desk, and especially in a global context (We are lucky to work with customers from 100+ countries around the world)

  • have familiarity with HTML, CSS and consider yourself proficient with web applications and technologies

  • you are curious by nature and get excited about learning new things.

  • you are great at executing while maintaining attention to quality.

  • consider yourself an outstanding communicator. Your command over the English language is excellent (we cater to a global audience) and you are able to put down your thoughts really well.

  • are passionate about delivering a world-class experience and derive immense pride and satisfaction in helping people succeed.

  • are a night owl and are comfortable working the night shift (10 PM - 6 AM IST)

Nice to haves:

  1. Have prior experience with supporting apps in the e-commerce space
  2. Have prior experience working the night shift and working with multinational companies

As a valued team member in a very exciting and fun early-stage company, this is a great opportunity to get in early and make a difference. We are committed to building a diverse, entrepreneurial organization from the get-go – prior startup experience, as well as direct experience in working with customers, would be a big plus.

Location
IndiaRemote
Hires remotely in
India
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Krishnan A J

Avatar for Krishnan A J

Health insurance

Your health and well-being is important to us. We provide health insurance coverage for you and your immediate family.

Provident fund

We contribute to the provident fund for every employee.

Competitive compensation

We offer competitive salaries for all positions and everyone in the company receives stock options.

Work from anywhere

We're a remote first company with team members all over the world and trust you to set your own schedule. We’ll help you get set up to work from home and / or we'll reimburse the cost of a co-working space!

Flexible time off

We know you need time to recharge your batteries and attend to the other facets of your life. We offer 20 days of PTO per year and strongly encourage you to use it.

Fitness allowance

We will also pay for your Yoga, Zumba or other fitness class. Try something new, on us!

Swym at a glance

Helping retail brands craft seamless shopping experiences

Swym focuses on Mobile, Ecommerce, Customer Experience, and Conversion Optimization. Their company has offices in Seattle, Bengaluru, and Plano. They have a small team that's between 11-50 employees.

You can view their website at https://swym.it or find them on Twitter and LinkedIn.

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