Technical Support Engineer (SaaS)

Job Title: Technical Support Engineer

Location: Remote

Type of Position: Full time

About Swym (https://swym.it)

Swym is helping shape the future of how people shop online in a big way. Our innovative solutions enable e-commerce brands to create a seamless, engaging shopping experience for their customers. Our customer base of over 37,000 merchants from more than a hundred countries is growing rapidly every day. We have the opportunity to make an impact that will be felt around the world.

Position Overview

Here's your chance to build products for e-commerce merchants around the world and have a major impact on the future of commerce. As a Technical Support Engineer at Swym, you'll play a pivotal role in charting our course to greatness.

Qualifications

• Genuinely happy about helping people. Seriously, if we could only name one trait that defined success in this role, this would be it.
• Love taking on challenging problems and finding creative solutions to those problems.
• Have prior experience in handling customer conversations through email and chat desk, and especially in a global context.
• Familiar with HTML, CSS and consider yourself proficient with web applications and technologies
• Curious by nature and are excited about learning new things.
• Lazer-focused on execution while maintaining attention to quality.
• An excellent communicator. This role requires you to talk to customers regularly, and most of our customers are not India-based. Excellent command of the English language (both spoken and written) is a must.
• Passionate about delivering a world-class customer experience and derive immense pride and satisfaction in helping people succeed.

Our Vibe - What We're All About

We're a close-knit crew that never forgot our scrappy startup roots. We're exploding with growth, and are on the lookout for people who share our vision for shaping Swym's future.

At Swym, our DNA is built on teamwork, personal growth, and striking the perfect work-life balance. We value work, but we cherish life's other adventures too. We're always leveling up, and trust among our team is sacred. Teamwork is our superpower, and we're all about lifting each other up to reach new heights.

Benefits

• Remote work: We're a remote-first company, offering flexibility and freedom.
• Time Off: Enjoy 20 days of PTO, 10 sick days, 12 wellness leaves, and 10 fixed holidays.
• Competitive compensation: Competitive pay and stock options are available for all.
• Health & fitness: We've got your health covered, including fitness classes for your well-being.
• Employee Wellness & Assistance Program: Your well-being matters. We've got you covered with professional counseling services, because we all need a little help sometimes.

Deal Breakers

We want to be upfront about what it takes to thrive at Swym.

• Passion for impact: If you're not passionate about making a real impact on the future of e-commerce, or do not constantly think about concrete outcomes for your work, this isn't the right fit
• Clear communication skills: We are remote-first company with emphasis on asynchronous communication, so you need to be able to write well and articulate your thoughts concisely and without fillers
• Eager to learn: We expect you to be hungry for knowledge and growth, ready to learn and to teach
• Adaptable and innovative: We don’t provide cookie-cutter roles or templates for growth; we need you to embrace ambiguity and keep defining your role as you grow.
• Challenging environment: This isn’t a laid-back job. It’s meant to be one of the most rewarding challenges of your career.

Interview Process:

Resume Screening
Introductory Questionnaire
Introductory Call - 30 minutes
Written Assignment
Panel Call 1 - 45 minutes
Panel Call 2 - 45 minutes
Panel Call 3 - 45 minutes
HR Call - 45 minutes

Conclusion:

The Technical Support Engineer role isn't just a job; it's your invitation to be part of an epic journey at Swym (https://swym.it). You'll be the catalyst behind our journey to greatness, and your impact will be legendary. If you're ready to seize the opportunity of a lifetime and help shape the future of e-commerce, this is your moment!