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Food Delivery 2.0 for India

Senior Manager-Catalog

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Responsibilities:

• Managing cataloguing requirements of partners for new and existing partners which are benchmarked versus the competition in terms of speed and accuracy
• Creation & deployment of SOPs and trainings for partners for ease of operations with Swiggy and for delivering the best end-consumer experience in a cost-optimized manner
• Providing support to partners on management of their information on the platform – this would include timely revision of menu’s and other information that they have on the catalogue
• Liaising with the product team to suggest improvements that would drive operational efficiencies of the catalogue team members
• Driving A/B experiments to improve business metrics such as Average Order Value, Time to order etc. as well as drive internal efficiencies
• Owning the metric of Catalogue Quality i.e. ensuring a high standard in terms of information on Swiggy’s catalogue
• Running projects to drive business use-cases such as cross-sell, meal completion, personalization etc.
• Driving internal analytics to provide insights on restaurants/SKUs to sales teams, product team & the new initiatives team
• Team Management – Ensuring a learning oriented organization; addressing training needs from time to time and managing a lean and efficient team

Preferred Candidate:

• Graduate with 5-8 years of experience in Vendor Management, Operations, Catalogue Operations, Business Development, Sales or Account Management
• A competent decision-maker with the ability to develop, own and build a strategic plan and execute the same
• Effective Analytical and Communication skills
• Should be a team player, and an effective administrator
• Creativity & Initiative – demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward