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India's first digital sleep startup

Customer Service Associate

₹3L – ₹4L • No equity
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We are a fast growing and profitable e-commerce startup. In a short span of 3 years, we have made a mark for our products and our customer centricity. Please take a look at our website, sundayrest.com for more details. The working environment is fast paced and fun. We have a good mix of fun and excitement that a startup environment brings (young crowd, weekly dinners/drinks, open plan seating, no scope for useless policies and informal work culture) and structure of a large company (health insurance for everyone, professional working environment, people friendly policies).


The selected candidate will play an invaluable role in growing the organisation, as someone who will be directly working with and supporting the founder.


A key role is to be part the team that interacts and services customers across various channels (voice, chat, social etc.,) across different life stages (pre-sales, purchase related, delivery, service, warranty etc.,)

Qualifications

* 0-2 years of relevant experience in serving high-value clients
* Impeccable oral and written communication skills are an absolute must
* (If required only) 24/7/365 availability, including a willingness to work on weekends, and outside of the "standard" workday.
* Able to work in an ambiguous, internet-speed environment.
* Absolute passion for ensuring a great customer experience with every contact.
* Does not need structure, eager to carve own path
* General athlete, jack-of-all-trades, and strong business acumen 
* Hungry and humble, low ego and willing to do whatever it takes to succeed 

Other perks/benefits

* We offer generous health insurance to all employees
* Flat 50% of on all Sunday products. Applicable to family and friends!
* Fully stocked pantry
* Salary will be paid at the end of each month

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