Avatar for Sunday Mattresses

India's first digital sleep startup

Online Reputation Manager

₹5L – ₹8L • No equity
Apply now
We are a fast growing and profitable e-commerce startup. In a short span of 3 years, we have made a mark for our products and our customer centricity. Please take a look at our website, sundayrest.com for more details. The working environment is fast paced and fun. We have a good mix of fun and excitement that a startup environment brings (young crowd, weekly dinners/drinks, open plan seating, no scope for useless policies and informal work culture) and structure of a large company (health insurance for everyone, professional working environment, people friendly policies).

What You’ll Do:

* Monitor Facebook, Twitter, Instagram, Google reviews, Quora and Mouthshut
* Monitor and respond to customer escalations and queries
* Ensure prompt and timely response to comments and reviews online
* Make sure that issues are resolved at the earliest, ensuring better brand experience for the user who seems dissatisfied
* Ensure that the tone of voice is consistent across channels, acknowledge compliments & showcase the same on brand social media pages
* Smart response management through a listening tool + manual
* Share the brand comments real-time with the management and internal stakeholders, as and when necessary
* Audit and measure customer sentiments. Track brand mentions across above-mentioned platforms. Create reports and share progress reports on a weekly basis.
* Work with the digital marketing teams to run campaigns focussed on increasing reviews.
* Build a community of brand evangelists
* Work closely with sales and after-sale service team to ensure issues are resolved

Qualifications

* Enthusiasm in interacting with customers across above-mentioned platforms
* Someone with prior experience of handling ORM
* A self-starter who believes in solving problems and ensuring that customers are happy
* A good understanding of social and online review platforms
* Does not need structure, eager to carve own path
* General athlete, jack-of-all-trades, and strong business acumen 
* Hungry and humble, low ego and willing to do whatever it takes to succeed 

Other perks/benefits

* We offer generous health insurance to all employees
* Flat 50% of on all Sunday products. Applicable to family and friends!
* Fully stocked pantry
* Salary will be paid at the end of each month

More jobs at Sunday Mattresses

View all jobs

Growth Hacker

Apply now

HR Generalist/Manager - Bangalore

Apply now

Chief of Staff

Apply now

iOS Developer

Apply now

Android Developer

Apply now

Executive Assistant

Apply now