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All-in-One HRMS for growing organizations

Billing & Collections Specialist

₹2.4L – ₹3L
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Role:
Your role will be instrumental in maintaining our cashflow and running billing operations singlehandedly. You will strike a balance between trustful customer relationships and ensuring collections for timely payments. As a Collection Specialist, you must exhibit professionalism, trustworthiness and discipline of following procedures with little or no supervision.

You will have 2 primary objectives:

  1. Billing operations (generate & dispatch invoices)
  2. Payment collections (contact and follow-up with customers)

Job responsibilities:

  • Monitor accounts to identify upcoming dues and outstanding overdues
  • Proactively contact customers in advance to reduce payment delinquency
  • Investigate historical data to make billing decisions & provide better projections
  • Identify and analyze issues preventing payments, try to resolve obstacles
  • Work with the customer and internal teams to resolve payment obstacles
  • Initiate appropriate activities including phone calls, emails, past due notices
  • Negotiate pricing plans with customers as necessary with manager approval
  • Keep track of service activation/deactivations as per billing procedures
  • Maintain internal trackers with constant and timely updates on billing activities
  • Provide necessary documentation in order to properly escalate ongoing issues as they arise

Job requirements:

  • Proven experience as a Collection Specialist or similar role preferably in the IT Industry
  • Knowledge of billing procedures and collection techniques
  • Working knowledge of MS Excel (or Google Sheets)
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Decent communication skills (written and oral)
  • Ability to negotiate or mediate settlements
  • Problem-solving thought process

Note: This job has incentives in addition to a fixed salary

Location: this is a remote job (may remain so indefinitely)

Location
India • PuneRemote
Hires remotely in
India
Job type
Full-time
Visa sponsorship
Not Available
Experience
1+ years
Hiring contact

Jay Thaker

Avatar for Jay Thaker

sumHR at a glance

All-in-One HRMS for growing organizations

sumHR focuses on SaaS, B2B, Small and Medium Businesses, Human Resources, and Human Resource Automation. Their company has offices in Pune. They have a small team that's between 11-50 employees.

You can view their website at https://www.sumhr.com or find them on Twitter, Facebook, and LinkedIn.

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