Avatar for sumHR

All-in-One HRMS for growing organizations

Billing & Collections Specialist

₹2.4L – ₹3L
Apply now

Your role will be instrumental in maintaining our cashflow and running billing operations singlehandedly. You will strike a balance between trustful customer relationships and ensuring collections for timely payments. As a Collection Specialist, you must exhibit professionalism, trustworthiness and discipline of following procedures with little or no supervision.

You will have 2 primary objectives:

  1. Billing operations (generate & dispatch invoices)
  2. Payment collections (contact and follow-up with customers)

Job responsibilities:

  • Monitor accounts to identify upcoming dues and outstanding overdues
  • Proactively contact customers in advance to reduce payment delinquency
  • Investigate historical data to make billing decisions & provide better projections
  • Identify and analyze issues preventing payments, try to resolve obstacles
  • Work with the customer and internal teams to resolve payment obstacles
  • Initiate appropriate activities including phone calls, emails, past due notices
  • Negotiate pricing plans with customers as necessary with manager approval
  • Keep track of service activation/deactivations as per billing procedures
  • Maintain internal trackers with constant and timely updates on billing activities
  • Provide necessary documentation in order to properly escalate ongoing issues as they arise

Job requirements:

  • Proven experience as a Collection Specialist or similar role preferably in the IT Industry
  • Knowledge of billing procedures and collection techniques
  • Working knowledge of MS Excel (or Google Sheets)
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Decent communication skills (written and oral)
  • Ability to negotiate or mediate settlements
  • Problem-solving thought process

Note: This job has incentives in addition to a fixed salary

Location: this is a remote job (may remain so indefinitely)

India • PuneRemote
Hires remotely in
Job type
Visa sponsorship
Not Available
1+ years
Hiring contact

Jay Thaker

Avatar for Jay Thaker

sumHR at a glance

All-in-One HRMS for growing organizations

sumHR focuses on SaaS, B2B, Small and Medium Businesses, Human Resources, and Human Resource Automation. Their company has offices in Pune. They have a small team that's between 11-50 employees.

You can view their website at https://www.sumhr.com or find them on Twitter, Facebook, and LinkedIn.

More jobs at sumHR

View all jobs

Senior / Back-End Engineer - Node.js/Javascript

Inside Sales Executive (remote job / multiple positions)

Similar jobs to Billing & Collections Specialist at sumHR

Avatar for Orowealth
Transforming wealth management in the digital age
Avatar for Varidus
Varidus helps technology startups scale via fundraising support, partnerships and cost reduction
Avatar for Fitnosphere Business Advisors
A boutique Strategy & Management Consultant.Insights-led Transformation partner to Consumer Brands
Avatar for SalesHandy
An Email Productivity & Automation SaaS Platform
Avatar for Firestorm Sea Co
Aggregator Apps giving loan and installment information for user
Avatar for Trailblazer Summit
A 2 day transformative conference of iconic mentors and ambitious individuals