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A new, comprehensive and clean standard for online payment processing

Manager, Customer Solutions Engineering- North America

$120k – $160k AngelList Est.
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Stripe builds the most powerful and flexible tools for running an internet business. We handle billions of dollars each year and enable hundreds of thousands of users around the world to scale faster and more efficiently by building their businesses on Stripe. The majority of US internet users have purchased something from a Stripe user in the past year.

To further this important mission, we are seeking a Manager to build and lead our North America Technical Account Management Team. TAMs work closely with our largest and most complex users and partners to help them get the most out of Stripe, whether that’s maintaining their current integration, expanding to new geographies, supporting new business models, adopting new products, or ongoing optimization of their setup. TAMs own the relationship with their technical counterparts at Stripe users, including engineers and Product Managers, as well as senior technical leaders. They maintain a technical account plan that helps support the broader account plan that they drive alongside the Account Manager.


## Key responsibilities:

- Recruit, develop, and lead a team of Technical Account Managers across North America
- Inspire, motivate and enable individual development and promote career growth of the team
- Develop both the long-term vision and strategy for the team and manage day-to-day operations
- Partner closely with Account Management, Deployment, and User Operations to develop our broader strategy for Enterprise Services and paid technical offerings
- Engage deeply with Product and Engineering teams to incorporate user feedback and appropriately advocate for the needs of our largest and most complex customers
- Work closely with Stripe's Account Management Team to help users to continue to grow their business on Stripe by providing technical integration guidance.


## Ideal candidate will have:

- 5+ years’ people management experience of a technical team
- A track record of building and leading world-class Technical Account Management teams ideally in an infrastructure, platform, or SaaS business
- Experience developing and taking to market paid technical services offerings
- Previous technical sales experience with API’s, distributed systems, databases, and/or developer tools.
- Energy, enthusiasm, and passion for making customers successful
- A Computer Science degree preferred
- Proven track record of working closely with other user-facing Sales teams
- Ability to operate and execute in a highly ambiguous and fast-paced environment
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