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Customer Support Specialist

$30k – $40k • No equity
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Streamlabs Customer Support Specialist

The Role:

The Customer Support Specialist is responsible for ensuring a seamless streaming experience for Streamlabs users.

Your Contribution:
-Respond to customer support inquiries for payments and account related issues (refunds, chargebacks, payment methods, subscriptions etc)
-Key KPIs: customer satisfaction, time to first response, ticket response volume

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

-Minimum 1 year employment experience in a customer facing role
-Demonstrated communication skills
-Empathy for our users and desire to learn
-Self-starter with a positive attitude

Must be willing to work nights and weekends (US time) and be flexible on scheduling

In addition, preferable skills and behaviors include:
-be a gamer or streamer
-2+ years customer service experience

Education:

High school diploma

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