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Streamer Success Specialist

$30k – $50k
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The Role:

The Streamer Success Specialist is responsible for ensuring a seamless streaming experience for Streamlabs users, acquiring new users and retaining existing users.

Your Contribution:

-Reach out to existing users to collect feedback
-Contact potential users and convert to Streamlabs tools
-Account management and relationship building with Streamlabs users
-Technical support and troubleshooting for Streamlabs tools and software
-QA for new products and updates
-Respond to customer support inquiries for payments and account related issues (refunds, chargebacks, payment methods, subscriptions etc)
-Relevant KPIs: customer satisfaction, time to first response, ticket response volume, conversions

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

-Minimum 1 year employment experience in a customer facing role
-Technical knowledge - proficient at troubleshooting software and familiarity with Windows.
-Demonstrated communication skills
-Empathy for our users and desire to go above and beyond
-Streaming experience - experience with Streamlabs tools and software
-Experience with streamers- moderation or community involvement
-Self-starter with a positive attitude
-Must be willing to work nights and weekends (US time) and be flexible on scheduling

In addition, preferable skills and behaviors include:

-Advanced skills with Streamlabs OBS
-1 year streaming experience
-3 years employment experience
-Sales/account management experience

Education:

High school diploma

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