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Video Creation at Scale

Customer Success Executive

₹2.4L - ₹4.8L • No equity
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We are looking for a Customer Success Executive to join our team to provide support to the current sales process, maintain relationships with existing clients and respond to customer and prospect queries. Our ideal candidate is a professional with knowledge of sales and customer service best practices. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Core Responsibilities
- Operate as the lead point of contact for all matters specific to our customers
- Support and coordinate with the tech team to ensure seamless delivery to clients
- Own the product knowledge base
- Map customer journey and identify improvements at every stage
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
- Develop a trusted advisor relationship with key customer stakeholders
- Address customer concerns and provide solutions to ensure satisfaction
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
- Constantly work towards providing innovative strategies for delivering customer delight
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points
- Provide the best customer experience we possibly can to our customers

Requirements:
-You should be passionate about engaging customers and expanding their use cases through our product
-Passionate and pro-active: a driven, self-starter who can work independently and as part of a team
-You take initiative and ownership and need little supervision
-You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
-You have good data analysis and data-driven decision-making skills
-Strong project management skills
-You are an excellent communicator
-Have high proficiency in Microsoft Office (Excel, Word, Powerpoint) and Keynote

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