Reimagine what’s possible with email
Customer Success Associate (SaaS)$55k – $60k • 0.01% – 0.05%
stensul is hiring a Customer Success Associate to deliver an exceptional customer experience to our enterprise clients and support our Customer Success team.
Who We Are:
stensul was born out of the frustration we felt first-hand when creating emails for one of the world’s largest companies. The process was inefficient, email builders were buggy and clunky, and coordinating among team members—designers, developers, copywriters and marketers—took far too long. Start to finish, it took weeks to create a single email.
We had to stop the pain. We’ve built a platform that lets anyone create on-brand, perfectly coded, fully-responsive emails in minutes. Our Fortune 1000 customers have reduced their creation time by 90% while increasing marketing output 6-10x. That’s no joke.
About the Role:
This role will report directly to the Head of Customer Success and will have an exceptional amount of responsibility and visibility within the Customer Success team as well as the broader stensul organization. This individual will lead all efforts within customer support and ensure our customers are consistently receiving best-in-class service and ongoing value from our platform.
This role will assist the Customer Success team with important account management functions in order to deliver a stellar end-to-end customer experience while coordinating, managing, and nurturing client relationships. Given the visibility of this role and the fast-growing nature of our company, there is plenty of opportunity to grow.
What You’ll Do:
Providing exceptional Customer Support with proactive, professional communication
Managing the support queue and customer requests to deliver stellar customer service
Creating and analyzing customer and platform reporting
Collecting platform feedback and therefore impacting product enhancements
Assisting with the creation of valuable Strategic Business Reviews
Perform trainings for end-users of the platform and enable their success through the development of additional education materials
Who You Are:
Passionate about customer success and dedicated to building a trusting relationship with our clients
MUST be a self-starter who combines a high level of creativity/initiative with strong organizational skills
Strong written and verbal communication skills
Adapts quickly to changing priorities and conditions. Copes effectively with complexity and change
Exhibits enthusiasm and excitement through their work
Ability to work in a team environment and handle multiple tasks quickly and effectively
General working knowledge of HTML/CSS
Experience in project management (bonus points if specific to email)
What You’ll Get:
Competitive compensation package
Full insurance benefits (medical/dental/vision), pre-tax commuter benefits, 401k
Your choice of Mac or PC laptop, Android or iPhone
Extra goodies like team lunches, lots of office munchies and beverages, bowling/karaoke/happy hour/you name it!
Non-stop availability of competitors for office ping pong, foosball or darts
LOTS of sunlight in our Chelsea office
We are a growing company, so as we grow, YOU will grow!
stensul at a glance
stensul focuses on SaaS, Enterprise Software, Email Marketing, and Marketing. Their company has offices in New York City and Buenos Aires. They have a mid-size team that's between 51-200 employees. To date, stensul has raised $7M of funding; their latest round was closed on June 2018.