Guest Experience Executive

$30k – $50k • 0.0% – 0.01%
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The Role:
-Be the voice of Stay Wanderful - you will be on the front lines! This involves flexing your amazing troubleshooting skills via: email, and phone.
-Provide swift and thorough solutions for Hotel Guests. Go above and beyond to make the customer experience amazing.
-Handle inventory for Merchant partners and redemption information for an amazing guest experience!
-Take note and relay customer feedback and insights to Stay Wanderful’s internal teams such as the Director of Merchant Sales, and Product teams, in order to constantly improve the customer experience.
-Maintain an expert-level knowledge of our offerings and internal management systems as well as curiosity and awareness of new initiatives within in the hospitality industry.

What we are looking for:
-You have at least 1+ year of experience in Support and are passionate about it.
-You have a “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception.
-You have superior written and oral communication skills.
-You have strong people skills — you are friendly, a good listener, you ask good questions, and you're energized by personal interaction.
-You are a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment.

Brownie points:
- You have a sense of humor and know how to make fun of yourself.
- Flexibility with schedule to meet the needs of the business.

About Stay Wanderful:
Stay Wanderful is reinventing rewards for hotels by providing guests with instant rewards (Free Gogo Wifi, Airport shuttle, retail discounts), which is more effective than points based loyalty programs. It’s an exciting time for our growing team as we’ve raised a strong fundraising round, have a solid technology team, have achieved transformative results for our hotel clients and now are just looking to grow exponentially.

Stay Wanderful partners with hundreds of hotels, attracting tens of millions of unique visitors/month. The management team has significant domain expertise in hospitality and are alumni of MIT and Harvard Business School. Investors include hotel owners and tech investors.

Winner of Most Innovative Startup - Judge's Choice Award at HITEC 2017
Winner of Best Business Model at 2016 Launch Festival
Selected into Grand Central Tech out of thousands of applicants

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