Account Manager / Operations at Hotel Tech Startup

$50k – $80k • No equity
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Stay Wanderful is looking for an Account Manager to add to our rapidly-growing Operations team. As an Account Manager, you will play a critical role within the company through hands-on management of our hotel partners. This is a post-sales, account management role. If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make data-driven decisions everyday, then Stay Wanderful is the place for you!

Primary responsibilities:
- Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
- Communicate the value story of Stay Wanderful to a variety of client stakeholders
- Help customers define, achieve, and exceed upon KPIs based on their business needs and desired outcomes with the Stay Wanderful platform
- Work with customers to identify growth opportunities to expand Stay Wanderful’s footprint within their organizations
- Identify risks or barriers to success and proactively put together an action plan to de-risk
- Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stay Wanderful
- Present effective business reviews to customers including analyzing and interpreting performance data to provide optimization recommendations and client facing reporting
- Be the voice of the customer within Stay Wanderful, collaborating with our Product and Marketing teams to improve the customer experience

What you bring to the table:
- Bachelor’s degree in Business or related field.
- Demonstrated analytical, relationship-building, communication, and strategic problem solving skills
- 1-4 years of industry/ account management experience
- Ability to manage the challenges of juggling multiple accounts whilst providing excellent client service
- Great time management and organizational skills
- Great with people – ability to work with internal and external teams and a passion for customer successes
- Experience in the hotel industry/hospitality a plus

About Stay Wanderful
Stay Wanderful is reinventing rewards for hotels by providing guests with instant rewards (Free Uber, iTunes, VIP experience, dining credits, etc.), which is more effective than points based loyalty programs. Stay Wanderful surfaces the most relevant mix of instant rewards to incentivize guests to transact, powered by our machine learning based recommendation engine. It’s an exciting time for our growing team as we’ve raised a strong fundraising round, have a solid technology team, have achieved transformative results for our hotel clients and now are just looking to grow exponentially. The management team has significant domain expertise in hospitality, analytics, and machine learning, and are alumni of MIT, Harvard Business School, and Columbia University. Investors include hotel owners and tech investors.

Ranked #1 amongst Direct Booking Platforms - Hotel Tech Report 2019
Winner of Most Innovative Startup - Judge's Choice Award at HITEC 2017
Winner of Best Business Model at 2016 Launch Festival
Selected into Grand Central Tech out of thousands of applicants

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