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Powering the next generation of travel

Traveler Concierge

$30k – $42k
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HVN (pronounced ‘haven’) is the exclusive provider of professionally-serviced apartment, villa, and home rentals to the employees of leading multinational corporations - offering over 150,000 unique “havens” at private wholesale rates in top destinations worldwide.

We are seeking an ambitious, personable, and detail-oriented individual to join our team as a dedicated Traveler Concierge. As a critical part of our traveler experience team, you will have a unique opportunity to be at the forefront of travel innovation – redefining standards of service, quality, and access in this fast-growing space.


RESPONSIBILITIES

In this role, you will be primarily responsible for servicing inbound traveler requests and helping plan your clients’ business and personal travel. You will also be responsible for handling customer service inquiries and keeping traveler information up-to-date in our ClientBook CRM.

In addition to your daily responsibilities as a Traveler Concierge, you will have the opportunity to engage in broader product development initiatives:

• providing insights on user experience and feature design
• sharing feedback on the quality of property listings
• contributing to improved standard operating procedures for our concierge workflow


REQUIREMENTS

Great candidates will demonstrate an exceptional attention to detail, a strong handle on modern technology and communications systems, and professional sales skills. You must be highly personable, friendly, and articulate with strong written and verbal English communication skills. A willingness to learn and take initiative in a fast-paced startup environment is imperative. We will only consider candidates authorized to work in the U.S.


HOW TO APPLY

Please share your resume and a place you’ve always wanted to visit to careers@stayhvn.com with the subject line: “Traveler Concierge at HVN – [Your Name].”
Location
Sunrise
Job type
Full-time
Visa sponsorship
Not Available
Experience
1+ years
Hiring contact

Meet your team

People you would work with in this role

Pablo Suero

Avatar for Pablo Suero
Software engineer at HVN

Brenton Partridge

Avatar for Brenton Partridge
CTO at @HVN and @Belstone

Jason Paez

Avatar for Jason Paez
CEO at @HVN and @Belstone, Chairman @Pure Green

HVN at a glance

Powering the next generation of travel

HVN focuses on Real Estate, B2B, Technology, Travel, and Travel & Tourism. Their company has offices in New York City, Atlanta, Florida, Toronto, and Las Vegas. They have a small team that's between 11-50 employees.

You can view their website at http://www.stayhvn.com or find them on LinkedIn.

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