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Analytics Anywhere

Customer Success Engineer

$80k – $140k
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As a Starburst Data Customer Success Engineer, you will be expected to manage all of a customer’s technical issues, from tuning JVMs for high performance to customizations to architectural planning. You’ll then take that knowledge and work with our engineers to implement the next generation of Starburst Presto. You will be in both the trenches and the boardroom - our TAMs can do it all for our customers.

We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSsand navigating a complex Java codebase are all useful technical skills. Equally important are strong communication skills, presentation experience, and the ability to function in a fast-paced dynamic environment when needed. Presto encompasses a wide range of technologies, and most important is the desire and ability to learn.

Responsibilities:
Manage all aspects of a client’s relationship with Starburst
Solving immediate technical problems
Track customer’s technical needs
Explore integrations and extensions of Presto with customers
Collaborate with our pre-sales team in fast paced sales environments
Serve as an intermediary between users and Starburst engineering
Advise product planning team on real-world customer challenges

Valuable Expertise:
Setting up and tuning distributed processing engines

Security:
Authentication (LDAP, Kerberos)
Authorization technologies
SSL/TLS * Hadoop (specifically HDFS and Hive)
Docker and Kubernetes
Cloud technologies (AWS, Azure, GCP)

Languages:
Java
Bash
Python
SQL
Location
Boston
Job type
Full-time
Visa sponsorship
Not Available
Experience
3+ years
Hiring contact

Starburst Data at a glance

Analytics Anywhere

Starburst Data focuses on Analytics and Data. Their company has offices in San Francisco Bay Area, Boston, and Warsaw. They have a mid-size team that's between 51-200 employees. To date, Starburst Data has raised $64M of funding; their latest round was closed on June 2020.

You can view their website at http://www.starburstdata.com

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