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Automating operations workflow for the $4.5T mult-unit retail industry

Customer Success Associate

$40k – $50k • 0.0% – 1.0%
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Squadle is making Fast Food faster. We've developed a suite of digital technologies ranging from cloud-based dashboards, mobile apps, and wireless sensors that drastically improves operations, compliance, and communication for an industry that serves hundreds of millions of people around the world every day. Our customers include brands such as Dunkin’ Donuts, McDonald’s, and Hyatt Regency.

As a key member of a small, world-class team, your primary goal will be to ensure that Squadle’s client accounts are always in good standing. Fulfilling support requests, identifying red flags, resolving client issues, and identifying areas for growth are some of the things you’ll be responsible for. Candidates should be self-starters who have strong interests in client service with an eagerness to learn and master new skills. You’ll report to and work alongside our Chief Customer Officer who will oversee your day to day duties.

This job requires you to be at our office located in Kendall Square in Cambridge, MA and could start immediately.

RESPONSIBILITIES
Assume responsibility for a large number of client accounts as their primary contact
Manage our Support Desk by communicating with clients and fulfilling support requests
Proactively manage our customer accounts by analyzing usage rates, identifying red flags, and looking for opportunities to expand bookings
Set up systems for our trial customers, oversee success throughout the trial, and assist in closures

SKILLS & KNOWLEDGE
4-year college degree (Finance, Business, and Economics a +)
Exceptionally strong organizational and multitasking skills (a must!)
Strong customer service skills (restaurant/hospitality experience a +)
Experience with Google Suite Products (Gmail, Docs, Sheets, Slides)
Excellent verbal and written communication skills

COMPENSATION
Competitive salary
Company subsidized health insurance
Awesome office environment with stocked kitchens, tons of space, and plenty of events!