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Making online learning human, affordable and awesome

Associate General Manager, Data Programs

$120k – $140k • 0.025% – 0.05%
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PLEASE APPLY DIRECTLY VIA:
jobs.lever.co/springboard/f944ea8e-32d7-494d-aafa-3a370c24d996?lever-origin=a…


The Company
Springboard is building the leading school for breaking into in-demand skills like data science and design, using a unique combination of 1-on-1 mentoring from top industry experts, a project-based hands-on model, ongoing job-search coaching, and guaranteed career outcomes. Our team is passionate about fixing education and bridging the world’s skills gap, and we’ve already helped tens of thousands of students globally.

The Opportunity
As the Associate General Manager of our Data vertical, you’ll work closely with the vertical’s General Manager to design strategy and execute on the roadmap for these courses, overseeing initiatives in collaboration with a variety of functional teams from Operations and Marketing to Product and Course Development. This is an awesome opportunity to make an impact on thousands of students’ lives — and you’ll have a great degree of visibility into and influence on the business, too, through P&L and revenue.

Responsibilities:
Student/Mentor Success
- Weigh in on escalations and drive them to resolution by interfacing with all involved parties.
- Monitor student success (satisfaction, completion, placement) metrics regularly to ensure students have consistently great outcomes.
- Review student, mentor, and coach feedback to identify and prioritize opportunities for improving the student experience (e.g. curriculum fixes, hiring a new TA) through product, process, or policy changes.
- Facilitate information flow amongst stakeholders to streamline operations and identify risks or impact.
- Ensure smooth course operations by liaising with internal teams and third-party content providers on issues like licensing, pricing, service issues, and billing issues.
Research and Analytics
- Work closely with the vertical GM on the strategic roadmap for these courses, e.g., new launches, curriculum improvements.
Partnerships
- Engage with third parties and manage relationships, taking a leading role in agreement negotiations and renewals.
Project Management
- Work with cross-functional teams to execute on the vertical roadmap, whether new course launches, curriculum updates, experimentation, or other initiatives.

PLEASE APPLY DIRECTLY VIA:
jobs.lever.co/springboard/f944ea8e-32d7-494d-aafa-3a370c24d996?lever-origin=a…

Meet your team

People you would work with in this role

Jonathan Heyne

Avatar for Jonathan Heyne
GM @Springboard, Lecturer @BerkeleyHaas • Prev. @Mentive ; marketing at @Coursera, founder at @Student.co.il

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