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Give your employees the exact support they need, from early detection to full recovery

Care Navigation Coordinator

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**Please note: All hiring and recruitment at Spring Health is handled with a valid '@springhealth.com' email address only or from recruitment firms @oxeonpartners.com, @neptunepeople.com, @rivierapartners.com, or @swingtalent.com. If you receive a message from a sender whose domain is not @springhealth.com, please beware that those communications are not authorized or coming from Spring Health. **

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time. From early detection to full recovery, Spring Health is the only clinically validated solution proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst.

We are looking for a Care Navigation Coordinator to join our team. You will be focused on supporting the Care Navigation team, across all things patient and member related.

What you’ll be doing:

  • Creating patient charts
  • Supporting members having account access and/or technical issues
  • Supporting members in scheduling and rescheduling appointments
  • Adding valuable member context for Care Navigators so they can host effective patient calls
  • Piloting special projects as directed by our Product or Clinical Operations teams
  • This position reports to the Care Navigation Manager

What we expect from you:

  • Outstanding communication and organizational skills
  • High integrity, attention to detail, and an action-oriented attitude
  • Ability to thrive in a fast-paced and high-pressure environment
  • Humility, resourcefulness, directness, ambition, professionalism

Bonus: - Interest in mental health care professions

  • Experience working with clinicians
  • BA in Psychology

Why you’ll like working at Spring Health:

  • Big mission: we're revolutionizing the mental health industry
  • The challenge: make a big impact by joining a fast-growing team in its early stages
  • Good benefits: we offer health, dental and vision benefits as well as access to mental health care on Spring Health
  • Great people: make an impact on something that truly helps people alongside an incredible team
  • We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:- Patient comes first. We are serious about our mission and about the end-game — of transforming and saving lives

  • Clinical evidence serves the patient. We are serious about our evidence-based foundation
  • Move fast. We execute quickly and efficiently without compromising on ethics or quality
  • Be open and honest. We avoid politics and are direct with each other — about the good and the bad
  • Decide, decide, decide. We don't sit on decisions for too long and are comfortable making decisions even in the face of ambiguity

Comprehensive benefits

We offer health, dental and vision benefits as well as free mental healthcare!

World-leading science

We’re shaping the future of mental healthcare, and are at the forefront of peer-reviewed science. You’ll be the first human to discover something about how to treat mental illness.

401k

Equity

Competitive compensation plan, including equity in the company

Flexible vacation plan

our open vacation-policy allows you to take the time off you need when you need it.

Values

We value humility, entrepreneurship, passion for mental health, honesty and candor/directness

Great people

make an impact on something that truly helps people alongside an incredible team.

We care about diversity

diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Spring Health at a glance

Give your employees the exact support they need, from early detection to full recovery

Spring Health focuses on Healthcare, Machine Learning, Artificial Intelligence, Corporate Wellness, and Hospitals. Their company has offices in New York City and New York. They have a mid-size team that's between 51-200 employees. To date, Spring Health has raised $30M of funding; their latest round was closed on January 2020.

You can view their website at https://www.springhealth.com