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Revolutionizing access to space

IT Engineer - New Mexico

$90k – $130k AngelList Est.
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A Day in the Life

You will help change the landscape of the small Satellite industry while being an integral and unique part of a close-knit team of individuals operating in a high energy environment, changing the fundamental fabric of how humanity puts things into space. As a IT Engineer, you will be primarily responsible for identifying, researching and resolving technical issues and be a critical part of our systems deployment and growing infrastructure of our launch testing facility. This is a full-time position located at our test facility at Spaceport America.

Location: Near White Sands Missile Range and Las Cruces, New Mexico

Your Mission:

  • Support the Information Technology Department in all areas
  • IT Security concerns and best practices must be paramount in all job activities
  • Support the deployment of new equipment and technologies alongside troubleshooting existing systems and end-user issues
  • Respond to telephone calls, emails, and user requests for technical support as well as document, track and monitor the problem to ensure a timely resolution.
  • Interface with users, identify and resolve problems, escalate unresolved trouble tickets as appropriate, and track calls
  • Install, maintain, upgrade, and troubleshoot various computer systems and applications in a Microsoft Windows, Mac, and Linux environment
  • Support end users with company services on mobile platforms and devices
  • Support end users with Office 365 issues, requests, feature implementations, and usage
  • Utilize help desk ticket system (Spiceworks) by inputting, updating, and closing tickets
  • Work with Technology staff to field trouble tickets and service requests
  • Assist with support of VOIP phone system and telephones
  • Distribute PCs, Macs, and laptops and provide account/system on-boarding to new users
  • Maintain site computer hardware and component inventory and asset tracking
  • Plan, design and implement special projects at the direction of the IT Staff
  • Implement, support, and maintain computer networks at the direction of the IT Staff
  • Maintain, monitor, and support VM infrastructure
  • Assist in improving the efficiency of the IT Dept.
  • Execute critical system updates and security enhancements
  • Prepare documentation related to IT policies and procedures
  • Assist in the maintenance of site security and surveillance systems

You Have:

  • A passion for IT and Customer Support
  • Excellent verbal and written communication skills
  • Ability to logically define problems, collect data, establish facts, and draw valid conclusions
  • Strong organizational skills and attention to detail
  • Capacity to work on multiple tasks simultaneously with regular interruptions
  • Ability to complete tasks effectively within a reasonable amount of time
  • Ability to follow and apply specific IT policies
  • Power to proactively acknowledge when there is a problem
  • Desire to actively look for ways to help the end user
  • Familiarity with computers; experience with office productivity suites and web-based applications
  • Strong interpersonal skills and a desire to work in a team environment
  • Analytical, structured approach to problem solving
  • Strong writing skills and a desire to diligently document common processes and procedures
  • Desire to gain experience as an IT professional
  • Ability to work in a very fast-paced and dynamic environment, while managing multiple projects/priorities
  • Aptness to aid with IT projects as needed
  • Eagerness to fulfill other duties as assigned

*****Additional Requirements:*

  • Must be US Citizen or Green Card Holder
  • Must pass background check
  • Must have a valid driver’s license and reliable means of transportation
  • May be required to work at height
  • Must be able to climb ladders or stairs to reach objects; comfortable with heights
  • May require extensive kneeling, bending, walking and/or standing for long periods of time

ITAR Requirements

SpinLaunch is required by the U.S. Government to comply with various space technology export regulations including the International Traffic in Arms Regulations (ITAR). All applicants must be a U.S. citizen, lawful permanent resident (“green card holder”) as defined by ITAR (22 CFR §120.15). More information on ITAR can be found here.

SpinLaunch is committed to creating a diverse environment and is proud to be an equal opportunity employer. Each individual has the right to work in a professional environment that promotes equal employment opportunity and prohibits discriminatory practices, including harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location
Los Angeles
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Winnie Lai

Avatar for Winnie Lai

SpinLaunch at a glance

Revolutionizing access to space

SpinLaunch focuses on Manufacturing, Aerospace, and Space Travel. Their company has offices in Los Angeles. They have a mid-size team that's between 51-200 employees.

You can view their website at http://spinlaunch.com/