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AI sourcer, helping mission-driven companies grow their teams (YC S17)

Director Of Customer Success

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About the role

This role is a unique opportunity to build a world-class customer success organization from the ground up, with the full support of the entire business behind you. We each care deeply about providing a great customer experience, and all of Product, Engineering, and Operations is aligned to ensure that our customers are successful and happy.

You’ll be responsible for ensuring predictable customer renewals by building the processes underlying our customer lifecycle, creating a delightful customer experience, and growing and managing the customer success team. In the beginning, you’ll work directly with our customers (recruiting teams and hiring managers at fast-growing mid-market companies) to help them build great teams that drive their missions forward, and to build a deep understanding of their needs.

You’ll also work cross-functionally with both users and our internal team to optimize performance for each customer, improve the product, and deliver a great customer experience.

- 2+ years of experience in customer success roles with $100K+ annual accounts.
- Experience growing and managing a customer success team.
- Experience hitting predictable customer renewals through building a reliable customer lifecycle, setting joint goals with customers, creating systematic processes across sales/customer success/product, and setting up a CRM.
- High EQ and excellent interpersonal skills. You’ll need to build trust quickly, navigate difficult conversations comfortably, and maintain strong customer relationships.
- A passion for (and track record of) delivering great results for customers.

Nice to haves
- 4+ years of experience in customer success roles.
- Previous experience in recruiting.

- Work with a team that cares deeply about customer experience. You will be a primary driver of the features we build to support our customers.
- Extremely generous budget for personal development, coaching, and mentoring.
- Flexible working schedule.
- Free healthy lunches, dinners and snacks.
- Health, dental, vision, 401(k), etc.
- Relocation package

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