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Redefining the hotel experience through inspiring design and modern service.

Guest Experience Team Lead (Customer Service)

$50k – $55k • 0.01% – 0.03%
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Our Guest Experience Team (GET) is the voice of Sonder for our guests. Our core mission is to deliver jaw dropping experiences to guests with questions, requests, or issues. We field thousands of interactions daily, and we’re growing at a breakneck pace, along with Sonder itself.

AT SONDER YOU WILL:

Lead and grow the team. We’ll look to you to inspire and unify people around a vision; act as a technical expert while empowering people to act with autonomy; coach team members to develop themselves personally and professionally.
Drive down costs, constantly improve processes, while always putting our guests first.
Work with our operations teams across the world to make sure our guest experience is as smooth as possible.
Conduct monthly meetings with your team to review performance, complete trainings, and anything else to support them.
WHAT WE LOOK FOR:

3-5 years of professional experience
Experience in hospitality, customer service, or related industries.
Incredibly hardworking and willing to do what it takes for us to reach our goals.
Great communication skills and ability to think on your feet.
Experience in data analysis
Experience managing a team in an operational setting
A perfectionist, obsessing over all the details
We also have great benefits to make your life easier so you can focus on what you're best at:


• Competitive salary
• Generous stock option plan
• Medical, dental and vision insurance
• Unlimited vacation
• Annual free credits and discounts to stay in Sonders
• A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

Depending on your location:
• All the coffee you can imagine
• Snack-filled kitchen

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Insurance

Stock option plan

Vacation

Late night rides

Culture budget

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