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Redefining the hotel experience through inspiring design and modern service.

Lead Hospitality Agent (Nights/Weekends) - Chicago

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With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.

Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe.

As our Lead Hospitality Agent, you'll be our go-to person for nights and weekends. You will be responsible for organizing, communicating and balancing workload between your team and communicating efforts back to our customer service department.

Your team helps us deliver impeccable on demand customer service. Whether it's inspecting apartment quality, helping guests check in, delivering extra towels, or doing basic apartment fixes. You will be responsible for the coordination and movement of Sonder HA's throughout the city as they assist guests and act as our eyes and ears on the ground. This is one of the most versatile roles at the company and perfect for anyone who is looking to build a career in hospitality. If you're ready for a fast-paced, startup environment with constantly shifting responsibilities and challenges, we'd love to hear from you!


AT SONDER YOU WILL:
* Enter into a roll with extremely high growth potential at a rockstar start-up
* Deploy team members to fix and address issues while communicating with customer service or our guests
* Ensure guests have an excellent stay taking care of any tasks they might need. This could be bringing guest extra amenities, helping with cable/WiFi, replacing light bulbs, and potentially quick fixes inside the unit requiring a screwdriver
* Master the art of customer service and communication
* Problem solve from the perspective of a central control desk
* Analyze the frequency of issues and report back
* Creatively problem solve and use excellent judgment skills
* Must be available to work Saturdays
* Must be available to work some other nights and weekends

WHAT WE LOOK FOR:
* Excellent organization and time-management skills
* Previous experience in customer service oriented roles
* Excellent attention to detail
* Administrative experience and/or previous work leading a team
* High ability to handle computer systems and information
* High energy and unafraid to roll up your sleeves and do everything you can to make sure our guests have a great stay

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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