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Redefining the hotel experience through inspiring design and modern service.

Facilities Operations Manager

$70k – $100k AngelList Est.
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With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.

Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe.

In order for Sonder to scale our deconstructed hotel operations globally, we must first perfect the key basics that contribute to an incredible guest experience. The facilities operations manager is a hands-on role in a fast-paced start up. You will own the physical operations of Sonder’s real estate — from defining standards to creating a preventative maintenance program to developing efficient ways for Sonder operations to interface with our landlords and partners. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.

* Develop and maintain an ongoing preventative maintenance and property management program for thousands of physical Sonder locations
* Research and disseminate best practices in hospitality, multi-family, and real estate industries
* Build procedures, metrics and processes that can be scaled across a diverse portfolio around the world
* Build a team while also working closely with city teams to roll out standardized processes that can be customized to local needs
* Develop and maintain efficient operations process flow with Sonder landlords, property managers, and partners through effective project management
* Track performance against our defined property, asset, and brand standards
* Redefine asset and property management for Sonder’s deconstructed hotel asset class

* 5+ years of engineering, asset, and/or property management experience
* Excitement for working in a startup environment with high level of ambiguity and change
* Experience leading through direct management as well as indirect influence
* Excellent project management skills
* Metrics driven mindset
* Guest service obsession, with willingness to do whatever it takes to satisfy guest needs
* Proven ability to quickly adapt and drive the right results using data
* Highest levels of integrity and ethics
* Must be willing to travel to markets as needed

We also have great benefits to make your life easier so you can focus on what you're best at:

• Competitive salary
• Generous stock option plan
• Medical, dental and vision insurance
• Unlimited vacation
• Annual free credits and discounts to stay in Sonders
• A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

Depending on your location:
• Daily catered lunches
• All the coffee you can imagine
• Snack-filled kitchen

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Stock option plan


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