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Redefining the hotel experience through inspiring design and modern service.

Onboarding Agent - New York

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We are building the future of hospitality.

At Sonder we're reimagining travel, hospitality and ultimately how cities are experienced. Sonder started a little over 3 years ago and is now active in 13 markets and 1100+ locations. We have over 200 employees and headquartered in San Francisco.

We are building the world's first deconstructed hotel - with apartments, houses, condos, villas, and lofts that you can book at a moment's notice. Each location is one-of-a-kind and chosen by us. Typically, we've selected a unique and explorable neighborhood and equip our guest with Neighborhood Guides full of wisdom about the best places to eat, drink, shop, and relax. Our units are designed by our talented interior designers, and serviced by us to our exact standards: 24/7 concierge service, Wi-Fi, professionally cleaned homes, comfortable beds, crisp linens, and over 200 other standards.

It’s travel made tranquil.

We're looking for someone who is overachieving, energetic, detail-oriented, highly organized, passionate about hospitality, and experienced in project management to join our team.

Onboarding Agents at Sonder are responsible for helping execute new property onboardings from start to finish. They’re detail-oriented individuals who love checklists and are capable of attending to our units at flexible times during the day. Onboarding agents are efficient with their time, quick learners and capable of transferring knowledge to their peers.

AT SONDER YOU WILL:
- Conduct thorough apartment walkthroughs and maintenance checks
- Run inventory checks of all of our assets that remain in the apartments
- Create extremely detailed floor plans of our spaces
- Coordinate and meet with our 3rd party contractors at our apartments. (This means letting in Painters, Wallpapers, Furniture Builders, Photographers and Housekeepers.)
- Instruct and supervise these contractors as they paint, build furniture, hang art, photograph and cleanArrange furniture and apartment items according to design mood boards and interior design instructions
- Act as liaison between internal teams and our logistics partner to ensure schedules and processes are followed accordingly to minimize delays in project completion
- Support the guest experience team as needed: meet and greet guests when they check-in and fulfill guest requests during their stay

WHAT WE LOOK FOR:
- Bachelor's Degree or similar work experience preferred but not essential
Incredibly hardworking and willing to do what it takes for us to reach our goals
- Great communication skills and ability to think on your feet
- A perfectionist that obsesses over all the details
- Borderline OCD when it comes to organization and planning
- Thrive in a startup environment
- Knowledgeable with Google Suite

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

please apply directly on our website: bit.ly/2Loag1h
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