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Redefining the hotel experience through inspiring design and modern service.

Operations Manager - Rome

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At Sonder we're reimagining travel, hospitality, and how cities are experienced by building the world's first deconstructed hotel. We started a little over 4 years ago and are now active in 20 markets across North America and Europe.

What's a Deconstructed Hotel?

It’s an answer to a lot of questions we’ve been asking. Like what would happen if we took the hotel on a little field trip? What if we unbundled it and brought its rooms to the kinds of neighborhoods we ourselves would want to live in? What if we stretched and reconfigured those rooms to include a dining area and a living space, and perhaps an extra bedroom or two for the kids? What if the design was modern and exciting, and the only thing cookie-cutter was…nothing. A place like that would help create a travel experience built to take guests further. To bring them home better. And that’s a place we’d like to stay. And a philosophy we’ve built our company around.

AT SONDER YOU WILL:
• Help us scale operations in Rome from scratch. Work on team building, process development, and scalable procedures as we look to grow to thousands of live units in Rome.
• Build a world-class operations team of operations leads and agents from the ground up.
• Ownership over all city operations, including onboarding new units and ongoing day to day operations.
• Drive down costs, constantly improve processes, while always putting our customer first.
• Collaborate with HQ operations, procurement, design, and business analytics to drive ongoing operational strategies and processes.
• Work closely with our GM and Head of Long term Stays to understand when new locations are coming online, and what is needed to make the location guest-ready.
• Manage the onboarding team to bring signed units to guest ready as fast as possible and within budget
• Build and manage relationships with third-party vendors (housekeeping, moving, maintenance, etc).

WHAT WE LOOK FOR:
• You have 5-7 years of professional experience, ideally with some experience in an early/mid-stage startup with an operational focus.
• You have significant project/team management experience is required, either in industry or consulting
• You have a strong desire and ability to deal with ambiguity in the absence of defined systems and processes - this is what you will be building!
• You have strong analytical, problem-solving, and collaboration skills put to use in a very fast-paced environment.
• You’re an outstanding communicator with the ability to communicate with all relevant stakeholders in timely and clear terms.
• You grind.
• You are an outside the box thinker, constantly challenging your own assumptions.
• You leverage data to develop and execute processes.
• You value teamwork, collaboration, and culture. You assume positive intent and understand that the company’s and city’s success is your success as well.
• Preferred experience in logistics, supply chain, and vendor management.
• A perfectionist, obsessing over all the details.

We also have great benefits to make your life easier so you can focus on what you're best at:
• Competitive salary
• Generous stock option plan
• Medical, dental and vision insurance
• A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

Depending on your location:
• Daily catered lunches
• All the coffee you can imagine
• Snack-filled kitchen

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

please apply directly on our website: bit.ly/2kOX9dW
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Insurance

Stock option plan

Vacation

Late night rides

Culture budget

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