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Redefining the hotel experience through inspiring design and modern service.

Operations Manager - Interior Design

$80k – $100k
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We are building the future of hospitality.

At Sonder, we're reimagining travel, hospitality and ultimately how cities are experienced. Sonder started a little over 3 years ago and is now active in 13 markets and 1100+ locations. We have over 200 employees and headquartered in San Francisco.

We are building the world's first deconstructed hotel - with apartments, houses, condos, villas, and lofts that you can book at a moment's notice. Each location is one-of-a-kind and chosen by us. Typically, we've selected a unique and explorable neighborhood and equip our guest with Neighborhood Guides full of wisdom about the best places to eat, drink, shop, and relax. Our units are designed by our talented interior designers and serviced by us to our exact standards: 24/7 concierge service, Wi-Fi, professionally cleaned homes, comfortable beds, crisp linens, and over 200 other standards.

It’s travel made tranquil.

Our Operations Manager - Interior Design will bridge that gap between our city teams and design team. They will serve as a vital cross-departmental manager and will report to the Head of Interior Design. They will take lead on the day-to-day interior design throughput and execution. If you have communication skills and possess a strong desire to excel and lead in a fast-paced, challenging and guest-focused environment - this is for you!

AT SONDER YOU WILL:
- Manage the operational throughput of our Interior Design Team to ensure that deadlines are met and on track.
- Manage the design queue and ensure that all designs are being completed in a timely manner.
- Manage the design team and cultivate talent to ensure that the team is supported and growing.
- Identify staffing needs to ensure appropriate levels are available to meet deadlines.
- Act as a liaison between the Interior Design team and other departments to ensure that communication is clear and expectations between all parties are being met.
- Promote positive relationships between key departments.
- Manage exceptions throughout the process solving last-minute problems and improving processes to minimize and prevent exceptions going forward.
- Monitor and track designer performance. Cultivate opportunities for growth within the team.
- Work with City Teams, Engineering, Data Science and other related departments to create and roll out key operational process to streamline and improve design workflow.
- Create training materials and best practices and operational policies as it relates to interdepartmental workflows. Working with appropriate stakeholders to roll out company-wide.
- Work with the Head of Interior Design to ensure that brand standards are being upheld and work collaboratively to ensure that best practices are created and followed by creating operational process’ for both the Interior Design team and the city teams to follow.


WHAT WE LOOK FOR:
- 5+ years of professional experience
- 1+ years of managing and developing multiple reports
- Experience in running and developing operational organizations
- Ability to guide a team with a collaborative leadership style which puts a value on relationships, both internal and external
- Strong problem solving and organizational skills
- Ability to communicate effectively orally, written and presentations
- Ability to develop process’ changes and execute quickly and effectively
- Ability to work well under pressure, juggle and prioritize multiple projects and adjust work accordingly, often against tight deadlines
- Ability to interact with senior management and interdepartmental clearly and effectively

Please apply directly: bit.ly/2E2DCOp

We also have great benefits to make your life easier so you can focus on what you're best at:

• Competitive salary
• Generous stock option plan
• Medical, dental and vision insurance
• A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

Depending on your location:
• Daily catered lunches
• All the coffee you can imagine
• Snack-filled kitchen

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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