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Snappr is the most popular on-demand photography network in the world.

Content Specialist

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At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.

We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

With our global footprint and hyper growth, one of Snappr’s top priorities is to capture all of the exciting changes to our product and operations in a knowledge base that can serve as the single source of truth for customers, photographers, and employees. As a Content Specialist, you will be challenged to lead cross-functional content creation and improvement projects, find inefficiencies in our current support processes, and communicate product and process updates to internal and external stakeholders. Your impact on making all of our process information accessible will enable Snappr to blitz-scale our operation and bring on-demand photography to customers worldwide.

What you'll do:
* develop subject matter expertise in all things process-related
* define and communicate best practices for creating, improving and managing support content
* design and execute experiments to improve the quality and efficiency of Snappr's support content
* execute regular content audits and rewrites, and action requests from internal stakeholders
* analyze the support team's productivity, and identify areas for improvement in our current processes
* keep our knowledge base up to-date
* hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What you'll need:
* bilingual proficiency in written and spoken English
* at least 2 years of experience in content management
* great spreadsheet skills to analyze data and manage projects
* a "let's get it done" mindset
* the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

Job benefits:
* competitive salary
* HMO (w/ dependent)
* great workspace in Ortigas CBD

About the team:

Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the founding team, in particular with the Head of Operations. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end-result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket-ship has a seat open just for you.

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