onboarding manager

Company Overview:

At SmartServ, we’re building a unified umbrella for field service companies. We want to be a one-stop solution to the problems our customers go through every day. Not only does our platform save them time but help them generate revenue and scale their business. We are changing the course of the field services in the country, one city at a time!SmartServ offers you an exciting and challenging environment in which you can grow and thrive. We are offering you roles in which you will be fundamentally impacting the success of the company.At SmartServ, we are looking for people who are concerned about the customer at all times. Customer centricity is a key tenet of all our processes.We value creativity, hard work, initiative and radical ideas.

Position Overview:

SmartServ is seeking a hands-on, individual with a can-do attitude to execute our product’s front facing customer success. You will work directly with our Director of Product and Product Team to oversee customers’ successful transition from the point of sign-up to implementation, to full adoption of our product. . If you’re motivated by solving business problems on behalf of our customers and have exceptional relationship nurturing skills, we want to speak to you!

“Note: Please read the entire Job Description. Due to the sheer quantity of applications we are receiving, please ensure you are sending us responses to the 3 questions at the bottom in order for us to get in touch with you. This will increase your chances of us noticing your profile by 150% as if we do not receive your answers, we will not be reviewing your application. "

Responsibilities:
Drive new customer onboarding by gathering data requirements, syncing with the product team to ensure requirements are met, and providing product training.
Gain customer confidence by responding promptly to incoming support requests whether via telephone or email.
Structure project delivery documentation while maintaining the highest degree of CRM accuracy.
Track user engagement via data and metrics in order to identify suggestions, improvements, and upselling opportunities.
Consistently coordinate and prioritize tasks, manage internal timelines for delivery, and maintain upmost rapport with customers.

Requirements:
Passion to learn something new and hustle everyday

Highly motivated, resourceful and a results-oriented individual

Must have excellent people and communication skills

Positive and energetic attitude

Prior experience working for a technology startup is a plus

Why SmartServ?
SmartServ (www.smartserv.io) is a product startup from the house of award-winning SaaS business solutions. SmartServ's founding team consists of UW Madison, UC Berkeley alumni with strong-domain knowledge having built top-notch products and implementing them at Fortune 500 companies.
At SmartServ, we aren’t a company of silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves and make mistakes. We encourage you to challenge our status quo.

This is a full time commitment, with the opportunity to lead into a subsequent full time role.