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SmartServ is on a mission to build a powerful AI-powered assistant.

Customer Success Associate

₹4L – ₹8L
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SmartServ is seeking a hands-on, individual with a can-do attitude to execute our product’s front-facing customer success. You will work directly with our Director of Product and Product Team to oversee customers’ successful transition from the point of sign-up to implementation, to full adoption of our product. You’ll have the responsibility to play a key role in shaping SmartServ to inch towards our committed promise of excellence by improving support, user engagement and cultivating strong relationships. If you’re motivated by solving business problems on behalf of our customers and have exceptional relationship nurturing skills, we want to speak to you!

1. Drive new customer onboarding by gathering data requirements, syncing with the product team to ensure requirements are met, and providing product training.
2. Provide an exceptional experience to our customers across all touchpoints including calls, chats, and emails
3. Structure project delivery documentation while maintaining the highest degree of CRM accuracy.
4. Track user engagement via data and metrics in order to identify suggestions, improvements, and upselling opportunities.
5. Consistently coordinate and prioritize tasks, manage internal timelines for delivery, and maintain utmost rapport with customers.
6. Exhibit exceptional Communication Skills

Who you are:
1. Customer-centric: Obsessed with the customer experience and genuinely empathize with our users.
2. Communication: Excellent written and oral English communication skills.
3. Multi-tasker: Excellent time management and prioritization skills and can handle multiple tasks with ease
4. Problem-solver: Get things done, no matter what
5. Self-starter: Strong initiative and ability to figure things out by yourself
6. 1+ years experience in customer success preferably in a startup.

Why SmartServ?
SmartServ (smartserv.io) is a product startup from the house of award-winning SaaS business solutions. SmartServ's founding team consists of UW Madison, UC Berkeley alumni with strong-domain knowledge having built top-notch products and implementing them at Fortune 500 companies.
At SmartServ, we aren’t a company of silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves and make mistakes. We encourage you to challenge our status quo.

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