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Smarter Social Media Sharing

Customer Success Weekend Warrior (Part-Time)

$9k – $19k
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🚨Please read carefully before applying:

✔️This position is 100% remote 🌍
✔️Your availability must have a minimum of 3 hours overlap with GMT


ABOUT US

SmarterQueue is a ground-breaking social media management tool.

On average, SmarterQueue increases the effectiveness of our customer's social media content by up to 300%, and saves them over 8 hours per week - amongst many other incredible benefits!

We are a small fully remote team, spanning the UK, Canada, America and Europe.

SmarterQueue is building software which adds REAL value to influencers and marketers lives!


SALARY

- Salary range USD $15 - $25 per hour (dependent on experience).


WHAT YOU’LL DO


- Lead inbox coverage during the weekends (answering live chat and email).
- Report customer feedback to the Product Team.
- Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.
- Identify and execute opportunities to increase customer loyalty and reduce churn.
- Take customer demo and onboarding calls.
- Create, review and edit Help Center articles.
- Complete communication reports, and suggest improvements.
- Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.


ABOUT THE ROLE

- Part time (with the opportunity to go full time).
- Must be flexible regarding working hours.
- Contract position.
- You will work 100% remotely and report directly to the Head Of Operations & Customer Success.
- You must have your own computer/equipment with a solid connection to the internet.


REQUIREMENTS

- Fluent in English, both verbal and written.
- Strong verbal and written communication skills.
- Reliable, responsible and consistent.
- Excellent interpersonal skills.
- Independent and very resourceful.
- Incredible organisational skills, with the ability to multitask.
- A strong understanding of social media.


BONUS POINTS

- Remote working experience.
- Startup experience.
- Sales experience.


HOW TO APPLY

✔️Click to apply, and ensure you send us a brief intro note
✔️Make sure your resume is uploaded on AngelList, and your Linkedin URL is added to your AngelList profile
✔️All applications without a complete AngelList profile and intro note will be immediately disqualified
✔️ All intro notes that do not mention the word ‘taco’ will be immediately disqualified😉

✨We’re actively looking for a diverse and gender-balanced team.

➡️Visit smarterqueue.com for more information about the product.
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Work anywhere you want!

20 days + public holidays

No commuting!

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