Avatar for SmarterQueue

Smarter Social Media Sharing

Technical Customer Support

$30k – $50k
Apply now
🚨Please read carefully before applying:

✔️This position is 100% remote 🌍
✔️Your availability must have a minimum of 3 hours overlap with GMT


ABOUT US

SmarterQueue is a ground-breaking social media management tool.

On average, SmarterQueue increases the effectiveness of our customers social media content by up to 300%, and saves them over 8 hours per week - amongst many other incredible benefits!

We are a small fully remote team, spanning the UK, Canada, America and Europe.

SmarterQueue is building software which adds REAL value to influencers and marketers lives


SALARY

- Salary range USD $15 - $25 per hour (dependent on experience)


WHAT YOU’LL DO

- Investigate, document and resolve all technical escalations for the Customer Success Team.
- Respond to support questions, requests and complaints from our customers.
- Test SmarterQueue for bugs and communicate with Development to manage timely resolution.
- Conduct quality control to address immediate technical issues, pre-empt potential future issues and identify areas for improvement.
- Create technical, product Help Center articles.
- Conduct periodic review and revision of technical Help Center articles and videos.
- Record and edit product explainer videos.
- Train and support Customer Success in technical troubleshooting and debugging.
- Complete technical and operational reports, and suggest improvements based on your findings.
- Support the Customer Success Manager in making strategic decisions regarding the operational performance and process optimisation of Customer Success as a function.
- Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.
- Identify and execute opportunities to increase customer loyalty and reduce churn.
- Support customer calls when required.


ABOUT THE ROLE

- Full or part time position available.
- Must be flexible regarding hours.
- Contract position.
- You will work 100% remotely and report directly to the Customer Success Manager.
- You must have your own computer/equipment with a solid connection to the internet.


REQUIREMENTS

- Very strong software troubleshooting experience.
- Background in web development/coding.
- Fluent in English, both verbal and written.
- Strong verbal and written communication skills.
- Excellent interpersonal skills.
- Strong organisational skills with the ability to multitask projects from start to finish.
- Strong understanding of social media.


BONUS POINTS

- Startup experience.
- Remote working experience.


HOW TO APPLY

✔️Click to apply, and ensure you send us a brief intro note.
✔️Make sure your resume is uploaded on AngelList, and your Linkedin URL is added to your AngelList profile.
✔️All applications without a complete AngelList profile and intro note will be immediately disqualified.
✔️ All intro notes that do not mention the word ‘taco’ will be immediately disqualified. 😉


✨We’re actively looking for a diverse and gender-balanced team.

➡️Visit smarterqueue.com for more information about the product
image

Work anywhere you want!

20 days + public holidays

No commuting!

More jobs at SmarterQueue

View all jobs

Customer Success Weekend Warrior (Part-Time)

Apply now

Technical SaaS Support (Part-Time)

Apply now

Backend Developer - Remote

Apply now

FrontEnd Developer - Remote

Apply now

Dev Team Lead

Apply now

Customer Success Account Manager (SaaS)

Apply now