Avatar for SmarterQueue

Smarter Social Media Sharing

UX/Product Manager

£40k – £60k • No equity
Apply now
🚨Please read carefully before applying. This position is 100% remote 🌍Your timezone must have a minimum of 2 hours overlap with London (GMT) 🇬🇧

ABOUT US

SmarterQueue is a ground-breaking social media tool.

On average, our platform saves customers over 8 hours per week, and increases the effectiveness of their social media content up to 10x.

We are a small fully-remote team, spanning the UK, Canada, America and Europe, building a tool which adds real value to the lives of 3000 influencers and marketers.

2020 promises to be a huge year at SmarterQueue and we want you to help continue our fantastic growth.


KEY RESPONSIBILITIES


- Perform UX research through analytics, screen-recordings, surveys, and interviews, to understand our customer personas, their needs, and their customer journey
- Review and optimise our customers’ experience, from first visit, through signup, onboarding, upgrade, product usage, and communication touch-points
- Create product requirements from a variety of internal and external resources - by creating effective user stories, functional requirements, and storyboarding user flows; ensuring every detail is considered
- Identify new features we should build and how it would technically look and work through consumer insights and research
- Work out how to structure our pricing tiers to align as closely as possible with user needs and their price sensitivity
- Be the ‘voice of our current & future customer’, researching customer needs and experience
- Own our strategic value proposition.

- Understand the competitor landscape, and where our unique value proposition fits within the landscape.

- Work cross-functionally with customer success, design, marketing, and development, to coordinate product deliverables.
- Own and implement all growth-related features from end to end, including QAing the feature and analytics.
- Oversee the product roadmaps within an Agile environment.
- Drive the development and release process, and implement continuous improvements.
- Communicate releases, schedules and changes to users and product owners.
- QA all product functionality, and ensure robustness and accuracy
- Develop robust and well-documented processes.
- Have end-to-end responsibility for projects of increasing complexity and scale.
- Set the product culture in the Team.
- Plan and execute A/B testing, and analysis
- Track and monitor features’ performances and functionality to iterate and improve them.
- Own growth-related features, including QA.




ABOUT THE ROLE

- Full time.
- You will work 100% remotely and report directly to the CEO.
- You must have your own computer/equipment with a solid connection to the internet.
- Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.

ABOUT YOU

Requirements:

- 3+ years experience in SaaS product management and/or UX.
- Startup grit.
- Proven ability and track record of product development and strategy.
- Hands-on experience with web technologies.
- Exceptionally data-driven, with strong analytical skills.
- Solid experience in the user journey for SaaS subscriptions.
- Wide familiarity with lots of SaaS products, their journeys, updates, and best examples
- User-centric mentality and ability to extract qualitative insights from user interactions.
- Incredible attention to detail. We mean it.
- A team player and a positive, motivating person to be around.
- Outstanding verbal and written English communication skills.
- Passionate about social media, especially social media tools
- Bonus: Experience with Amplitude, Hotjar, Figma, Asana


Critical Competencies For Success:

Productive:

- You are incredibly self-motivated and driven to be the best version of yourself.
- You thrive working remotely.
- Credibility is earned at SmarterQueue through high-quality and efficient execution
- You get into the details and deliver results under highest expectations on time and quality.
- You thrive in a fast-paced, ever-evolving environment.
- You’re able to assimilate lots of information and noise, and create an organised plan

Solution-orientated:

- A go-getter. Must be self-motivated and assertive.
- Can work independently without close supervision or day-to-day direction.
- You have the flexibility to think outside the box.
- You have the ability to foresee and identify the needs before they arise.
- You take a creative and calm approach to challenges and issues.
- You pay attention to the fine detail, with a focus on quality.
- You love crystal clear communication.

People person:

- You are genuinely interested in others and love being part of a Team!
- You consider the wider team before yourself.
- You are open to new and innovative solutions.
- You must present well and communicate clearly and effectively to upper management and other functions.
- You are able to distil complex concepts into plain English, and vice-versa to people at all levels of understanding.
- You’re willing to adjust course when appropriate new ideas or objections are raised.

SALARY

- Salary range £40,000 - £60,000

PERKS
- Fully-remote role (No commute! Work wherever you want, work around family commitments)
- Flexible hours, work when you want
- Scalable hours (20+/week), though we prefer full-time
- 20 paid vacation days + national holidays
- Customers LOVE the product


HOW TO APPLY

- Click apply and send us an intro note (or, even better an intro video), ensuring you've uploaded your resume and added your LinkedIn profile URL.
- NB: Any application without a complete Angel List profile and intro note, or not mentioning the word 'taco', will be immediately disqualified 😉
- This is NOT a Scrum/project management role, so please don't apply if you're mostly technical or want to manage a product team. The role is about understanding our users better, making sure the product and onboarding flow are perfectly aligned with their needs, and that it is usable by non-experts as well as expert social media users.

✨We’re actively looking for a diverse and gender-balanced team.

➡️Visit smarterqueue.com for more information about the product.

❗️Due to a high volume of applicants, only successful candidates will be contacted.

Meet your team

People you would work with in this role

Emma Tiegan

Avatar for Emma Tiegan
Via
High growth, startup veteran. A curious and entrepreneurial spirit, I believe in holistic leadership and am excited by the ever-evolving craft of management.
CEO & Founder, SmarterQueue Cambridge MA in Astrophysics & Computer Science.

Matt Breden

Avatar for Matt Breden

Tyler Goelz

Avatar for Tyler Goelz
Via
Currently @SmarterQueue@500 Startups and @Y Combinator Alumni • Former @WayUp

Rebecca Cooper Lowe

Avatar for Rebecca Cooper Lowe
Via
Highly skilled early-stage startup professional. I've worked with big brands and small startups! I am a Community Manager and Customer Success professional
image

Work anywhere you want!

20 days + public holidays

No commuting!

More jobs at SmarterQueue

View all jobs

Full-stack PHP/JS Developer

Apply now

Technical Support Genius

Apply now

Head Of Marketing

Apply now