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redesigning millennials' financial experience

Operations Manager - NBFC Relationship

₹9L – ₹15L
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The operation team manages slice’s relations with partnered NBFCs and multiple service vendors and ensures that our credit disbursal processes are controlled, effective and efficient.

As the operations manager, you’ll find innovative ways to manage our complex set of disbursal flows. You thrive on making processes more efficient and scalable, you work to ensure the highest level of quality of our operations and you proactively minimize operational risk.

Externally, you collaborate with our NBFC partners and services partners and internally, you collaborate with finance, engineering, product and risk teams. You have a direct impact on design and feature enhancements to keep our disbursal process running smoothly. Our complex disbursal network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies.

This is an exciting role that demands knowledge in finance and engineering skills, passion for helping emerging businesses grow, and a proven ability to work in cross-functional teams.

Responsibility

◇ Ensure slice’s relations with NBFCs and other services vendors are maintained with a high degree of operational efficiency
◇ Review, troubleshoot and resolve process issues within agreed Service Level Agreements (SLAs)
◇ Interact with internal product and engineering teams to provision, test and implement process automation solutions
◇ Design reporting and perform analyses to drive effective process improvement, eliminate mistakes and provide quick fixes

Minimum qualifications:

◇ Undergraduate in computer science, e-com, finance or similar field or equivalent practical experience
◇ 3-4 years of experience in the operations role
◇ Understands basic financials terms and engineering skills

Preferred qualifications

◇ Strong communication skills and follow-up skills
◇ Experience in consumer lending, Fintech companies, NBFCs or banks
◇ Experience working in a cross-functional, fast-paced environment and leading complex operations initiatives
◇ Demonstrated spreadsheet skills, with a passion for analyzing large data sets, formulating recommendations and the ability to communicate them clearly
◇ Effective analytical skills, with the ability to apply structured thinking and logic to your work and provide solutions to challenges

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