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Retail distribution for the digital age.

Head of Operations

$150k – $200k • 0.05% – 0.1%
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Skupos is the data platform for the convenience retail industry. Retailers, distributors, and brands connect to the Skupos network to create value from disparate data. Convenience retail is a long-standing industry with limited technology adoption, but is responsible for more revenue annually than all of e-commerce in the United States. Skupos leverages our massive datasets to build tools that help the industry succeed.

Skupos software integrates at a retailer’s point of sale, generates analytical insights, and automates the inventory and ordering process. For distributors and CPG brands, we provide real-time visibility into consumer purchasing decisions and enable automated promotional discounts at the point of sale. We view our company as revolutionizing a brick-and-mortar industry by bringing cutting-edge technology to physical stores, and helping harness data to create a frictionless connection between millions of people and the products they need.

What We Do

The Operations team is responsible for establishing, leading and executing the business strategy to ensure growth objectives are achieved. The team manages day-to-day operations through strong cross-functional collaboration, deploying programs, business processes and implementing technology solutions that support scalability and efficiency.

What You Will Do

The Head of Operations, is a deeply cross functional role responsible for implementing scalable processes, technology, reporting and business intelligence solutions that ensure our Marketing, Sales, Customer Success and Technology teams are working together optimally. In this role you will be uniquely positioned to influence the organization, partnering hand in hand with leaders to set and execute the strategy for fast growth. You will help the company make informed, data driven decisions, backed by your operational experience.

• Lead a cross functional team focused on building an effective, efficient and scalable operation
• Own all aspects of operations, including technology, business intelligence and analytics, planning, operations, and enablement; ensure all customer facing teams are optimized and aligned through processes, training, and tools
• Develop key operating rhythms to highlight the drivers of the business, identify growth opportunities and track performance
• Generate hypotheses and work cross functionally across Marketing, Sales, • Product, and Customer Success to execute on strategic growth initiatives
• Lead territory development and compensation design efforts to optimize for fairness, productivity, and alignment across customer facing teams
• Design and implement operating rules of engagement across Sales, Marketing, and Customer Success teams
• Create visibility into key performance metrics by building out analytical, reporting and dashboard capabilities; provide analytics and reporting for the field teams such as forecasting, pipeline analysis, funnel growth and velocity, and close rates
• Perform and present on-going and ad-hoc analyses to support operational and strategy decisions
• Develop and maintain effective working relationships with go-to-market teams and leaders across the business
• Drive and oversee architect of CRM and adjacent systems
• Build a high performing motivated team; hire, coach & mentor team members to support their growth and professional development

What You Should Have

• 8+ years of experience leading operational focused teams
• "Hands-on" operating style and approach but a view towards the future and willingness to invest in people development and in developing an organization that will support a large company
• Experience with software, SaaS, particularly targeted at SMB and enterprise
• Experienced in effectively leading and managing cross-functional stakeholders
• Strong troubleshooting skills, including the ability to diagnose a problem and provide accurate details and workarounds
• Strong analytical, detail and process orientation with the ability to spot opportunities for process improvements to streamline and systematize work-flows
• Growth mindset; ability and willingness to learn quickly and develop new skills and abilities as the company grows
• Analytical skills and strong business acumen to evaluate data and make operational decisions
• Self starter mentality with demonstrated time management skills and ability to work independently, while managing multiple work-streams in a fast-paced, evolving work environment
• Clear, effective verbal and written communication skills including the ability to work across a broad cross-functional team
• Highly self-aware, collaborative, and open to feedback

What We Offer

• Competitive salary
• Equity
• Healthcare benefits
• 401K
• Commuter benefits
• Major role in a strong, small and growing product and technology team
• Be a part of a key platform of product offerings to the retail convenience store industry

About Skupos

We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.

Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.

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